Assistant Front Office Manager

Mövenpick Hotels & Resorts; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury hotel chain in Jeddah is seeking a dynamic Assistant Front Office Manager to oversee front office operations, lead a team, and ensure exceptional guest experiences. This role entails managing guest complaints, coordinating with other departments, and upholding brand standards. Strong leadership and customer service skills are essential for success in this position.

Qualifications

• Proven experience in hotel front office operations or similar roles.
• Strong leadership and team management skills.
• Ability to handle guest complaints professionally.

Responsibilities

• Oversee all aspects of front office operations.
• Lead and mentor the front office team.
• Manage guest complaints and resolve issues.

Skills

Customer service skills

Leadership abilities

Problem-solving skills

Job description

Job Description

We are seeking a dynamic and customer-focused Assistant Front Office Manager to join our team in Jeddah, Saudi Arabia. In this role, you will support the Front Office Manager in overseeing all aspects of front office operations, ensuring exceptional guest experiences from arrival to departure while maintaining high service standards and operational efficiency.

• Lead and mentor the front office team, fostering a collaborative and supportive work environment
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Ensure compliance with brand standards and local regulations
• Handle VIP guests and special requests with utmost care and attention to detail
• Stay informed about local attractions and events in Jeddah to provide guests with valuable recommendations
• Monitor room availability, reservations, and revenue opportunities in coordination with the Sales and Reservations teams
• Conduct daily briefings and communicate important updates, VIP arrivals, and operational goals to the team
• Train, coach, and motivate front office staff to uphold brand standards and deliver excellent service
• Maintain close coordination with Housekeeping, Maintenance, and other departments to ensure guest comfort and operational efficiency
• Assist in managing the department's performance, guest satisfaction, and overall profitability
• Ensure adherence to hotel policies, safety procedures, and grooming standards