Assistant Front Desk Manager

Info Resume Edge; Riyadh; On-site; SAR 40,000 - 60,000; Full time

Job summary

A hospitality company in Riyadh is seeking an Assistant Front Desk Manager to support front office operations. Responsibilities include supervising staff, ensuring smooth guest check-in/check-out, and maintaining a high standard of service. Ideal candidates have a degree in Hospitality Management, 2-3 years of experience, and excellent communication skills. This role offers a dynamic environment with shifts that may include weekends and holidays.

Qualifications

• 2-3 years of experience in front desk operations, preferably in a supervisory capacity.
• Strong problem-solving and decision-making abilities.
• Flexibility to work shifts, weekends, and holidays.

Responsibilities

• Supervise front desk staff and daily operations.
• Assist with guest check-in, check-out, and reservations.
• Manage shift schedules and prepare daily reports.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Diplomacy

Education

Bachelor's degree in Hospitality Management or related field

Tools

Property management systems (e.g., Opera, Fidelio)

MS Office

Job description

About the job Assistant Front Desk Manager

The Assistant Front Desk Manager supports the Front Desk Manager in overseeing front office operations, ensuring excellent guest service, smooth check-in/check-out procedures, and effective coordination among the front office team. This role involves supervising staff, handling guest concerns, and maintaining a welcoming and efficient environment in the lobby area.

Key Responsibilities:

Supervise front desk staff and daily operations to ensure smooth guest service.

Assist with guest check-in, check-out, room assignments, and reservations.

Address guest inquiries, requests, and complaints in a prompt and professional manner.

Ensure adherence to hotel policies, procedures, and service standards.

Coordinate with housekeeping, maintenance, and other departments for guest requirements.

Train and mentor front desk agents to deliver high-quality service.

Monitor performance, attendance, and grooming of the front desk team.

Manage shift schedules and ensure proper staffing levels.

Prepare and review daily reports and handovers.

Handle cash transactions and ensure accuracy in billing and invoicing.

Requirements:

Bachelors degree or diploma in Hospitality Management or a related field.

23 years of experience in front desk operations, preferably in a supervisory capacity.

Excellent communication and interpersonal skills.

Strong problem-solving and decision‑making abilities.

Proficiency in property management systems (e.g., Opera, Fidelio) and MS Office.

Ability to work under pressure and handle difficult situations with diplomacy.

Flexibility to work shifts, weekends, and holidays.

Preferred Qualifications:

Previous experience in a 4-star or 5-star hotel environment.

Multilingual abilities are a plus.

Certification in hospitality or customer service is advantageous.