Arabic-English Customer Service Trainer & Quality Coach

Tabby; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

A leading financial technology firm in Saudi Arabia is seeking a Customer Service Trainer & Quality Specialist. The role involves delivering training programs, enhancing customer interaction quality, and ensuring high training standards. Ideal candidates will have strong communication skills and over 5 years of experience in customer service and training. The position demands proficiency in both English and Arabic and a deep understanding of the GCC culture.

Qualifications

• 5+ years of experience in customer service with proven success.
• 5+ years of experience in designing and delivering training programs.
• Deep understanding of cultural nuances in the GCC region.

Responsibilities

• Deliver new hire and refresher training, provide recommendations for changes.
• Ensure proper documentation and follow-up of coaching sessions.
• Monitor and evaluate the effectiveness of training programs.

Skills

Fluent in English

Fluent in Arabic

Strong communication and facilitation skills

Excellent organizational and time management skills

Ability to analyze customer dissatisfaction

Education

Bachelor's degree in a related field (communication, psychology, business)

Job description

A leading financial technology firm in Saudi Arabia is seeking a Customer Service Trainer & Quality Specialist. The role involves delivering training programs, enhancing customer interaction quality, and ensuring high training standards. Ideal candidates will have strong communication skills and over 5 years of experience in customer service and training. The position demands proficiency in both English and Arabic and a deep understanding of the GCC culture.