Application Support Engineer

Novigo Solutions; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A reputed finance company in Jeddah is seeking an Application Support Analyst to provide technical and functional support for business applications. Key responsibilities include monitoring application performance, resolving user issues, and collaborating with internal teams to ensure system stability. Candidates should have a Bachelor's degree in a related field, 2–5 years of experience, and strong SQL skills. Fluency in Arabic is required.

Qualifications

• 2–5 years of experience in application or production support.
• Familiarity with ITIL processes.

Responsibilities

• Monitor and support critical business applications.
• Troubleshoot and resolve user-reported issues.
• Perform application configuration, testing, and deployment support.
• Collaborate with development and business teams.
• Document incidents, root causes, and resolutions.
• Participate in system upgrades, patches, and release management.

Skills

Strong SQL skills

Troubleshooting skills

Excellent communication

Problem-solving abilities

Fluency in Arabic

Education

Bachelor’s degree in Computer Science, IT, or related field

Tools

ServiceNow

JIRA

Job description

Novigo is hiring for Application Support Engineers for a reputed finance company in Jeddah, Saudi.

Job Title: Application Support Analyst

Job Summary:

Provide technical and functional support for business applications, ensuring smooth operations, quick issue resolution, and minimal downtime. Collaborate with internal teams and vendors to troubleshoot, maintain, and enhance application performance.

Key Responsibilities:

• Monitor and support critical business applications.
• Troubleshoot and resolve user-reported issues in a timely manner.
• Perform application configuration, testing, and deployment support.
• Collaborate with development, infrastructure, and business teams to ensure system stability.
• Document incidents, root causes, and resolutions.
• Participate in system upgrades, patches, and release management.

Requirements:

• Bachelor’s degree in Computer Science, IT, or related field.
• 2–5 years of experience in application or production support.
• Strong SQL and troubleshooting skills.
• Familiarity with ITIL processes and ticketing tools (e.g., ServiceNow, JIRA).
• Excellent communication and problem-solving abilities.
• Fluency in Arabic Language