Application Support

Master-Works; Riyad Al Khabra; On-site; SAR 150,000 - 200,000; Full time

Job summary

A technology solutions provider is seeking an Application Support specialist with 1-8 years of experience. The role involves managing production environments, providing advanced technical support, troubleshooting, and coordinating support with infrastructure teams. Candidates should possess strong skills in Windows and Linux environments, cybersecurity validation, and incident resolution. If you are an experienced professional looking for a challenging role, apply now for a chance to contribute to technology solutions in Saudi Arabia.

Qualifications

• 1-8 years of experience in application support.
• Experience with Change Management and IT Governance standards.
• Ability to provide advanced technical support.

Responsibilities

• Provide advanced technical support for complex application issues.
• Investigate and resolve application incidents, including performance issues.
• Assist users with application-related questions and conduct training.

Skills

Applications Production environment management

Windows OS management

Linux OS management

Cybersecurity Reports validation

Development knowledge

Troubleshooting live applications

Advanced technical support

Incident Management

Problem Management

Application Monitoring

User Support

Application Upgrades & Deployments

Documentation

Vendor Management

Continuous Improvement

DevSecOps

Job description

Application Support

Quantity : 2

Salary : Flexable

Requirements

SAUDI ONLY

1-8 years of experience

• Applications Production environment management with knowledge on Windows OS and Linux OS Servers management.
• Follow policies and procedures on Change Management and IT Governance standards.
• Cybersecurity Reports review and validation and closing vulnerabilities and provide closure report with evidence.
• Development knowledge: experienced on development outcomes including compiled files and configurations files of web applications and web servers management.
• Troubleshooting live applications in Collaboration with Infrastructure teams (Systems, Networks, and IT Security) and provide RCA report.
• Level 3 Support: Provide advanced technical support and troubleshooting for complex application issues.
• Incident Management: Investigate, diagnose, and resolve application incidents, including software errors, performance issues, and system outages.
• Problem Management: Analyze recurring incidents, identify root causes, and implement preventative measures.
• Application Monitoring: Monitor application performance, identify potential issues proactively, and take corrective actions.
• User Support: Assist users with application-related questions, provide guidance on best practices, and conduct training sessions as needed.
• Application Upgrades & Deployments: Participate in the planning, testing, and deployment of application upgrades and patches.
• Documentation: Maintain accurate and up-to-date documentation on application configurations, troubleshooting procedures, and knowledge base articles.
• Vendor Management: Coordinate with software vendors for technical support, bug fixes, and resolution of critical issues.
• Project Involvement: Contribute to IT projects related to application implementation, integration, and enhancement.
• Continuous Improvement: Stay current with the latest technologies and best practices in application support.
• DevSecOps: regular activities on development lifecycle and manage pipelines, configurations, and maintenance.