Application Engineer - Protection | alfanar Electric

alfanar Group; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading engineering company based in Riyadh seeks a professional to execute product adaptation activities, including validating field performance and supporting sales teams with technical input. The ideal candidate holds a Bachelor's degree in Electrical Engineering, has 2 to 4 years of relevant experience, and excels in customer training and technical support. Competitive salary and professional development opportunities available.

Qualifications

• 2 to 4 years of experience in a relevant field.
• Ability to gather requirements and prepare technical specifications.
• Experience in customer training and technical support.

Responsibilities

• Lead product adaptation projects and validate product compliance.
• Conduct field analysis and report operational issues.
• Support sales by analyzing customer specifications.

Skills

Customer Service Orientation

Engineering Best Practices

Technical Input

Education

Bachelor Degree in Electrical Engineering or Any relevant field

Job description

Overview

Job Purpose: To execute product adaptation activities by preparing technical specifications, validating field performance, and updating documentation. The role also assists sales with technical input, performs field analysis, and contributes to customer training efforts to ensure successful product application and support.

Key Accountability Areas

Product Adaptation and Development

• Lead product adaptation projects by gathering requirements, preparing technical specifications, and coordinating with engineering teams.
• Validate product compliance with customer and regulatory requirements.
• Update and maintain technical documentation based on product changes or field insights.

Field Analysis and Evaluation

• Conduct in-depth analysis of equipment operation and performance in the field.
• Identify and report operational issues, proposing technical improvements or corrective actions.
• Collaborate with engineering teams to address field-related feedback and performance trends.

Sales and Pre-Sales Support

• Support the sales team by analyzing customer specifications and providing technical input.
• Prepare and deliver technical presentations and documentation for customers and stakeholders.
• Participate in technical discussions during bidding or proposal stages to ensure alignment with customer needs.

Customer Training and Technical Enablement

• Lead or support customer training sessions on product functionality, operation, and maintenance.
• Develop training materials and ensure knowledge transfer on technical topics.
• Address customer inquiries and follow up on technical concerns post-training.

Role Accountability

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve related problems and escalate any complex operational issues.

Quality: Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

• Business Process Improvements: Coordinate well-defined written systems, policies, procedures, and seek automation opportunities as much as possible.

Compliance:

• Comply with related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Academic Qualification

Bachelor Degree in Electrical Engineering or Any relevant field

Work Experience

2 to 4 Years

Technical / Functional Competencies

• Customer Service Orientation
• Customer Service Programs
• Engineering Best Practices