Apple Hardware Technician

eXtra (United Electronics Co.); Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading electronics retailer in Jeddah seeks a Mobile Hardware Technician to assist customers with technical troubles for Apple and Samsung products. The ideal candidate will have a background in technical support, fluency in English and Arabic, and experience in hardware repairs. Immediate start for Saudi nationals is required.

Qualifications

• Minimum 2 years experience in PC/Mobile technical support and troubleshooting.
• Excellent communication skills in English and Arabic.
• Experience with Apple or Samsung hardware is essential.

Responsibilities

• Track service KPIs and perform within agreed targets.
• Attend to customer technical enquiries and complaints.
• Provide hardware and software technical repairs.
• Ensure clear communication with customers regarding repairs and costs.

Skills

Technical support experience

Excellent communication skills

Self-motivation

Organizational skills

Troubleshooting skills

Education

Bachelor's/ Diploma in Computer Science

Tools

MS Office

Windows operating systems

Job description

The Mobile Hardware Technician (Apple / Samsung service Technician) will be the primary point of assistance for technical troubles, using the Senior Technical engineer as resources for particularly difficult problems. ( only Saudis - Start immediately)

Key Responsibilities

1-Continuously tracks the Smart products services KPI’s and do needful to perform within agreed targets.

2-Attend to customer technical enquiries regarding technical repair or fixing

3-Provide software and hardware technical repairs.

4-Assembles, Installs, configures, upgrades and troubleshoots operating systems, software, hardware, Mobile .

5-Follow up customer technical repair status and ensure that the customer is advised with progress 6-Attend to customer technical complaints and try to resolve them

7-Assist in devising and implementing systems to improve quality of service

8-Continuously update skills to be able to provide high level of service to maintain customer satisfaction and loyalty

9--Follow-up pending cases and other repair and to be sure that the repaired items are available in repair area and ready to be delivered before customer’s committed date.

10-Ensure that the customers leave eXtra with clear understanding regarding their technical problem, necessary repairs, estimated cost and time to collect their machine .

11-Work closely with reception team to provide the technical knowledge needed for them.

Qualifications & Skills

• Bachelor's/ Diploma degree in Computer Science/ Support Technical services / information technology
• Minimum of 2 years experience in PC/Mobile technical support and trouble shooting
• Excellent communications skills in English and Arabic is a must
• Intermediate level skills in MS Office
• Self motivation
• Organizing
• Ability to communicate at all levels of customer
• Excellent English language and Arabic will be highly preferred.
• Interest in and aptitude for Windows based operating systems, configuration and troubleshooting
• Troubleshoot - OS, hardware, and software
• Experience in Apple or Samsung hardware
• only Saudis - Start immediately