Airport Terminal Commercial Services Manager

Tibah Airports Operation Co.; Medina; In loco; SAR 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

Tibah Airports Operation Co. seeks a Commercial Services Officer to manage terminal commercial activities, ensuring high-quality service delivery for concessionaires, partners, and passengers while supporting revenue goals.

You will coordinate with vendors, monitor compliance with contracts and standards, and prepare performance dashboards for senior management. This role requires strong languages and data skills, with close collaboration across F&B, Retail, and other teams.

Competenze

• Bachelor’s degree in business, commerce, or related field.
• Minimum 2 years of relevant experience including 1 year in airports.
• Fluent Arabic and proficient English.

Mansioni

• Oversee and coordinate day-to-day commercial service activities within the terminal operations area.
• Manage relationships with commercial service providers, vendors, and partners in the terminal.
• Monitor and ensure compliance of operators with contracts, standards, and airport regulations.
• Identify opportunities to introduce new commercial services and enhance offerings to boost non-aeronautical revenue.
• Conduct inspections and audits to maintain quality, safety, and brand standards.
• Handle operational issues, escalations, and complaints related to commercial services.
• Prepare performance reports, revenue analyses, and service quality dashboards for management.
• Support negotiation and administration of commercial contracts and agreements.
• Collaborate with F&B, Retail & Duty Free, and Area Allocation teams for integrated operations.
• Liaise with Operations, Security, Facilities to support smooth service areas.
• Maintain records of agreements, permits, and commercial documentation.

Conoscenze

Arabic (Fluent)

English (Proficient)

MS Office Suite

Reporting & Data Analysis

Contract & Document Management

Commercial Operations Systems

Formazione

Bachelor's degree in Business Administration, Commerce, or related field

Descrizione del lavoro

Tibah Airports Operation Co. seeks a Commercial Services Officer to manage terminal commercial activities, ensuring high-quality service delivery for concessionaires, partners, and passengers while supporting revenue goals.

You will coordinate with vendors, monitor compliance with contracts and standards, and prepare performance dashboards for senior management. This role requires strong languages and data skills, with close collaboration across F&B, Retail, and other teams.