Airport Customer Service Pro - VIP & Passenger Support

SGS - Saudi Ground Services; Jeddah; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading ground services provider in Jeddah is looking for a dedicated Customer Service Agent to support passengers with check in, baggage processing, and VIP assistance. You will handle customer complaints and ensure a high standard of service in a fast-paced environment. Ideal candidates have a high school diploma and relevant experience, along with intermediate English and advanced Arabic language skills.

Qualifications

• Minimum of a high school diploma required.
• Bachelor’s degree in a relevant field is a plus.
• 0 - 1 year of relevant experience required.
• Intermediate English and advanced Arabic language skills.

Responsibilities

• Provide direct customer services including check in and baggage checking.
• Assist passengers with special requirements during check in.
• Coordinate with other airport areas to ensure passenger needs are met.
• Maintain safety and security in alignment with regulations.
• Assist with hotel reservations and ground transportation.
• Issue boarding passes and resolve customer requests.

Skills

Customer service

Passenger assistance

Multi-tasking

Communication

Problem-solving

Education

High school diploma

Bachelor’s degree in a relevant field

Job description

A leading ground services provider in Jeddah is looking for a dedicated Customer Service Agent to support passengers with check in, baggage processing, and VIP assistance. You will handle customer complaints and ensure a high standard of service in a fast-paced environment. Ideal candidates have a high school diploma and relevant experience, along with intermediate English and advanced Arabic language skills.