Airline Senior CSA

Aviation Indeed™️; Dhahran Compound; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading aviation services provider located in the Eastern Province of Saudi Arabia is seeking a skilled individual for managing flight operations. Responsibilities include coordinating flight schedules, assisting passengers, and ensuring compliance with safety regulations. Ideal candidates will have a bachelor's degree in Aviation Management or related fields, experience in airline operations, and excellent communication skills. Flexibility in working hours is essential. This challenging role offers a dynamic work environment.

Qualifications

• Bachelor's degree in Aviation Management, Hospitality or a related field (preferred).
• Previous experience in airline operations, ground handling, or customer service.
• Strong knowledge of aviation regulations and safety protocols.
• Excellent communication skills in English, both verbal and written.
• Ability to remain composed under pressure and make quick decisions.
• Proficiency in using computer systems for flight operations management.
• Flexibility to work in shifts, including weekends and overnight shifts.

Responsibilities

• Monitor flight schedules, arrivals, departures, and ensure on-time operations.
• Assist passengers with inquiries, ticketing, and check-in procedures.
• Act as a point of contact during emergency situations.
• Maintain clear and effective communication with internal teams.
• Prepare accurate and timely reports on flight operations.
• Provide guidance and direction to duty officers and ground staff.

Skills

Flight Operations Coordination

Customer Service

Communication

Emergency Response

Leadership

Education

Bachelor's degree in Aviation Management, Hospitality or related field

Job description

Location

Dammam

Responsibilities

• Flight Operations Coordination: Monitor flight schedules, arrivals, departures, and ensure on-time operations. Coordinate with various departments, including ground handling, catering, and maintenance, to ensure seamless flight services. Collaborate with flight crew and ground staff to address operational issues and maintain efficient flight turnarounds.
• Passenger Services: Assist passengers with inquiries, ticketing, and check-in procedures. Handle passenger complaints and concerns, striving to provide resolution and maintain high customer satisfaction. Oversee boarding processes and ensure compliance with safety and security regulations.
• Emergency Response: Act as a point of contact during emergency situations, coordinating with relevant authorities, crew, and support teams. Execute emergency procedures as required, ensuring passenger safety and minimizing disruptions.
• Communication: Maintain clear and effective communication with internal teams, crew members, and external partners to ensure accurate information dissemination. Keep passengers informed about flight status, delays, and any changes in a professional manner.
• Documentation And Reporting: Prepare accurate and timely reports on flight operations, incidents, and passenger feedback. Maintain records of flight movements, delays, and other relevant data for analysis and regulatory compliance.
• Supervision And Leadership: Provide guidance and direction to duty officers and ground staff to ensure adherence to established procedures and standards. Foster a positive and collaborative team environment, promoting effective teamwork and continuous improvement.

Qualifications And Requirements

• Bachelor\'s degree in Aviation Management, Hospitality, or a related field (preferred).
• Previous experience in airline operations, ground handling, or customer service within the aviation industry.
• Strong knowledge of aviation regulations, safety protocols, and emergency procedures.
• Excellent communication skills in English, both verbal and written. Additional languages are a plus.
• Ability to remain composed under pressure and make quick decisions in fast-paced situations.
• Proficiency in using computer systems and software for flight operations management.
• Flexibility to work in shifts, including weekends, holidays, and overnight shifts.