Aesthetic Call Center Lead & Team Coach

Centriq Company; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A healthcare services provider in Riyadh is seeking an experienced Call Center Supervisor to lead their customer service team. The ideal candidate will have over 3 years of experience in call center roles, including supervisory experience. Strong leadership and communication skills, as well as a background in aesthetics or medical services, are preferred. Candidates must be fluent in both English and Arabic.

Qualifications

• Minimum 3 years of experience in call center or customer service.
• At least 1 year in a supervisory role.
• Experience in aesthetics or medical services preferred.

Responsibilities

• Lead customer service team in a leading aesthetic and dermatology clinic.
• Monitor team performance and conduct training sessions.
• Provide excellent customer service and ensure client satisfaction.

Skills

Problem-solving and decision-making

Proficiency in CRM and call center software

Time management and prioritization

Team motivation and conflict resolution

Analytical thinking

Attention to detail

Fluency in English

Fluency in Arabic

Job description

A healthcare services provider in Riyadh is seeking an experienced Call Center Supervisor to lead their customer service team. The ideal candidate will have over 3 years of experience in call center roles, including supervisory experience. Strong leadership and communication skills, as well as a background in aesthetics or medical services, are preferred. Candidates must be fluent in both English and Arabic.