Advanced Lead Engineer - Commercial Field Service

-; Medina; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading aerospace company is seeking a Field Service Engineer to provide on-site technical support in Saudi Arabia. The role involves delivering exceptional service, monitoring aircraft reliability, and recommending proactive maintenance solutions. With a Bachelor's degree in engineering and experience in aircraft engine systems, the ideal candidate will foster strong relationships with customers to enhance service quality and loyalty. Relocation assistance is provided.

Benefits

Relocation assistance

Qualifications

• Bachelor's degree in Engineering or related field is required.
• Experience in engineering, aviation propulsion, or a similar area is necessary.
• Ability to communicate effectively and build relationships.

Responsibilities

• Provide technical direction and leadership for customer operations.
• Track and monitor aircraft reliability and performance.
• Deliver proactive maintenance recommendations based on data analytics.

Skills

Technical expertise in aircraft engine or turbomachinery equipment

Experience in airline operations or maintenance planning

Strong oral and written communication skills

Education

Bachelor of Engineering or technical degree

Tools

Software or data analytics tools

Job description

Job Description Summary

At GE Aerospace our Field Service Engineer (FSE) are the embodiment of our core behaviours. Primarily they are permanent at the customers location, for a customer, supporting them with on‑site technical troubleshooting and fleet management problem solving.

Job Description

At GE Aerospace, we bring your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!

Company Overview

Working at GE Aerospace means you are part of a culture focused on respect for people and giving back to the community through grants and philanthropic programming.

Site Overview

For over 40 years, GE Aerospace has had a significant presence on the ground in the United Arab Emirates. We operate offices in Abu Dhabi and Dubai Airport Free Zone, an On‑Wing Support Center, partnership engineering, testing, and Maintenance, Repair, and Overhaul facilities across the country, and the Middle East Technology Center focused on solutions for the region’s hot & harsh environment.

Role Overview

Our FSEs embody our mission, embedded within the customer’s site, delivering exceptional service and support. Operating autonomously and remotely from GE Aerospace hubs to resolve technical challenges and drive success, directly in support of our customers’ fleets.

• Provide Leadership and Technical Support: Offer technical direction and assistance to the customer’s operation, inspections, maintenance, and repair of assigned fleets.
• Customer Advocacy: Deliver prompt, effective solutions that address customer issues and exceed their expectations, driving loyalty and long‑term partnerships.
• Monitor and Improve Reliability: Track reliability and on‑wing performance, including significant events, engine removals, delays, and cancellations. Influence airline stakeholders to implement critical reliability improvements.
• Enhance Maintenance Planning: Influence maintenance planning to ensure the stability of the aircraft engine fleet.
• Evaluate Maintenance Effectiveness: Review the effectiveness of maintenance actions to identify opportunities for improvement.
• Apply FLIGHT DECK: Utilize our FLIGHT DECK principles to deliver continuous improvement, identifying proactive reliability enhancements.
• Data Analytics and Reporting: Produce data analytics and timely reports on fleet status, program updates, events, and trends for key internal stakeholders.
• Proactive Maintenance Recommendations: Provide recommendations for proactive maintenance based on engine performance analytics.

Core Behaviours

• Respect for People: Foster a collaborative environment with our customers, building strong relationships and trust. You will be the technical on‑site representative for GE Aerospace.
• Continuous Improvement: We’re committed to excellence and constantly seek ways to enhance and improve technical performance.
• Customer Driven: Understanding, prioritizing, and communicating the needs of our customers is at the heart of our field service team. Delivering prompt, effective solutions that exceed customer expectations drives long‑term partnerships.

Required Qualifications

• A Bachelor of Engineering or technical degree from an accredited university or college (or work experience in relevant fields).
• Experience working in airline operations or maintenance planning, engineering, aviation propulsion, or another related field.
• Technical expertise in aircraft engine or turbomachinery equipment.
• Experience using software or data analytics to make informed technical decisions and to provide recommendations to the customer or other key internal stakeholders.
• Strong oral and written communication skills with the ability to forge deep relationships at all levels, not only with key internal stakeholders but also with the customer.

Additional Information

Relocation Assistance Provided: Yes