Activation Officer

PetroApp; Riyadh; On-site; SAR 112,000 - 169,000; Full time

Job summary

A leading customer service company in Riyadh is seeking a qualified candidate to maintain customer relationships and optimize customer satisfaction. Key responsibilities include delivering system training to new clients, addressing complaints, and tracking interactions. The ideal candidate must have strong communication skills, experience with Microsoft Office, and a good command of English. This position offers benefits such as private health insurance and the opportunity to work from home.

Benefits

Private Health Insurance

Work From Home

Training & Development

Qualifications

• Ability to convey ideas clearly and professionally in both verbal and written form.
• Solid experience with Excel, including formulas, data entry, and basic data analysis.
• Good command of English.

Responsibilities

• Responsible for maintaining customer relationships and working to ensure customer satisfaction.
• Delivering the system training for new clients.
• Identifying customer needs and providing solutions to their problems.
• Addressing customer complaints and ensuring their issues are resolved promptly and professionally.
• Keeping track of customer interactions in the database.
• Establishing relationships with customers through regular follow-ups.
• Providing feedback regarding customer concerns and suggestions.
• Collaborating with the customer services/sales team.

Skills

Strong communication

Microsoft Office Expertise

Good command of English

Job description

Job Summary, Purpose and Scope

Responsible for maintaining customer relationships and working to ensure customer satisfaction to improve Petroapp customer retention rate.

Duties, Tasks and Responsibilities

• Delivering the system training for new clients.
• Identifying customer needs and providing solutions to their problems.
• Addressing customer complaints and ensuring their issues are resolved promptly and professionally.
• Keeping track of customer interactions, transactions, comments, and complaints in the customer database.
• Establishing relationships with customers by regularly following up and making communication personal and customized.
• Providing feedback to the rest of the company regarding customer concerns and suggestions.
• Collaborating with the customer services/sales team to ensure seamless customer service.
• Responsible for the implementation of the HSE procedures in his/her area, comply with the internal regulations.

Qualifications

• Strong communication: Ability to convey ideas clearly and professionally in both verbal and written form.
• Microsoft Office Expertise: Solid experience with Excel, including formulas, data entry, and basic data analysis.
• Good command of English.

Benefits

• Private Health Insurance.
• Work From Home.
• Training & Development.