Account Manager - Riyadh

Ninja; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading food delivery service in Saudi Arabia is seeking a dedicated Account Manager to maintain relationships with partner restaurants. The ideal candidate will possess strong communication and negotiation skills and have a proactive approach to account management. Responsibilities include regular partner check-ins, performance monitoring, and cross-selling services. The role offers an opportunity to thrive in a fast-paced environment.

Qualifications

• Proven experience in account management, customer service, or sales roles.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• A proactive and solution-oriented approach to problem-solving.

Responsibilities

• Serve as the primary point of contact for existing partner restaurants.
• Conduct regular check-ins with partners to review performance.
• Provide ongoing support and assistance to partners.
• Collaborate with internal teams to facilitate partner onboarding.
• Monitor partner performance metrics and KPIs.
• Coordinate marketing initiatives and promotional campaigns.
• Cross-sell NCR products and monitor ROI for partners.
• Maintain accurate records of partner interactions using CRM software.
• Stay informed about industry trends to provide insights.

Skills

Communication skills

Negotiation skills

Relationship-building

Problem-solving

Multitasking

Education

Bachelor's degree in Business Administration, Marketing, or a related field

Tools

CRM software

Microsoft Office Suite

Job description

Overview

We are seeking a dedicated and customer-focused Account Manager to join our Sales Department at Ninja. The Account Manager will be responsible for maintaining relationships with existing partner restaurants, ensuring their satisfaction and success on the Ninja platform. The ideal candidate possesses strong communication skills, attention to detail, and a proactive approach to account management.

Key Responsibilities

• Serve as the primary point of contact for existing partner restaurants, building and nurturing relationships to ensure satisfaction and retention.
• Conduct regular check-ins with partners to review performance, address concerns, and explore growth opportunities.
• Provide ongoing support and assistance to partners, addressing inquiries and resolving issues in a timely manner.
• Collaborate with internal teams, including Sales Acquisition and Operations, to facilitate partner onboarding and transition.
• Monitor partner performance metrics and KPIs, identifying areas for improvement and implementing action plans as needed.
• Coordinate marketing initiatives and promotional campaigns with partners to drive engagement and sales.
• Cross‑sell NCR products and monitor ROI for partners.
• Maintain accurate records of partner interactions, communications, and performance using CRM software.
• Stay informed about industry trends, market developments, and competitor activities to provide strategic insights and recommendations to partners.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience in account management, customer service, or sales roles.
• Strong communication, negotiation, and relationship-building skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.
• A proactive and solution-oriented approach to problem-solving.