Account Manager

UBRAND Advertising Co.; Saudi Arabia; On-site; SAR 187,000 - 263,000; Full time

Job summary

A leading advertising company in Saudi Arabia is seeking an experienced Account Manager to nurture client relationships and ensure satisfaction. The role involves developing account strategies, managing contracts, and collaborating with internal teams to deliver excellent service. Ideal candidates will have a bachelor's degree in business or marketing and proven account management experience. Join a fast-paced environment focused on customer satisfaction and personal growth.

Benefits

Training opportunities

International opportunities

Fast, thoughtful interactions

Exceptional attention to detail

Qualifications

• Proven experience in account management, preferably in a similar industry.
• Results-driven with a focus on customer satisfaction.
• Ability to collaborate with internal teams.

Responsibilities

• Build and maintain strong, long-lasting relationships with clients.
• Develop account plans and strategies to achieve client goals.
• Effectively communicate client needs to internal teams.
• Proactively address and resolve client issues.
• Manage contract negotiations and renewals.

Skills

Strong communication skills

Interpersonal skills

Problem-solving abilities

Customer satisfaction focus

Education

Bachelor’s degree in business, marketing, or a related field

Tools

CRM software

Project management tools

Job description

As an Account Manager, your primary responsibility is to nurture and grow relationships with clients to ensure satisfaction and loyalty. You will serve as the main point of contact between the company and its clients, understanding their needs, addressing concerns, and proactively identifying opportunities for upselling or cross‑selling. This role requires strong interpersonal skills, business acumen, and the ability to collaborate with internal teams to deliver excellent service and achieve client objectives.

Responsibilities

• Client Relationship Management
  • Build and maintain strong, long‑lasting relationships with clients.
  • Act as the main point of contact for client inquiries, concerns, and requests.
  • Understand clients’ business objectives and challenges to provide tailored solutions.
• Account Planning and Strategy
  • Develop account plans and strategies to achieve client goals and maximize revenue.
  • Identify opportunities for upselling and cross‑selling additional products or services.
  • Collaborate with clients to set realistic and achievable objectives.
• Communication and Coordination
  • Effectively communicate client needs and expectations to internal teams.
  • Collaborate with sales, marketing, and product development teams to deliver on client commitments.
  • Provide regular updates and reports to clients on project status and performance.
• Problem Resolution
  • Proactively address and resolve client issues or concerns.
  • Work with internal teams to find solutions to client challenges.
  • Ensure timely and effective communication of resolutions to clients.
• Contract and Renewal Management
  • Manage contract negotiations and renewals.
  • Ensure that contractual commitments are met and exceeded.
  • Work with the finance team to ensure timely and accurate invoicing.
• Market and Industry Knowledge
  • Stay informed about industry trends, market changes, and competitive products/services.
  • Share relevant insights and information with clients to position the company as a trusted partner.

Qualifications

• Bachelor’s degree in business, marketing, or a related field.
• Proven experience in account management, preferably in a similar industry.
• Strong communication and interpersonal skills.
• Excellent problem‑solving abilities.
• Results‑driven with a focus on customer satisfaction.
• Familiarity with CRM software and project management tools.

UBRAND is an equal opportunity employer and all qualified applicants will receive consideration for employment.

We are dedicated to providing fast, thoughtful, and high‑touch interactions. Our culture values exceptional attention to detail, empathy, and fast turnaround times. Training and international opportunities are available to help everyone reach their potential and grow within UBRAND.