Account Manager

Aramex; Dhahran Compound; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading logistics company in Dammam is seeking a Sales and Client Account Manager to manage client relationships and drive revenue growth. The ideal candidate will have a Bachelor's degree in business and at least 2 years of experience in the logistics sector. They should possess excellent communication skills and a strong understanding of customer needs. This position offers opportunities for career growth and requires a proactive approach to client management.

Qualifications

• Minimum of 2 years of relevant working experience, preferably in the logistics and shipping industry.
• Strong business acumen and industry knowledge to effectively understand and address customer needs.
• Excellent communication and presentation skills to effectively convey value propositions and build rapport with customers.
• Fluency in English; additional language skills are a plus.

Responsibilities

• Managing a diverse portfolio of existing client accounts.
• Creating and implementing Account Plans for strategic accounts.
• Serving as the primary point of contact for all issues about your accounts.
• Collecting and analyzing data to learn more about consumer behavior.
• Resolving any issues and problems faced by customers.

Skills

Financial Acumen

Team Collaboration

Adaptability

Influencing Skills

Communication Skills

Problem Solving

Customer Centric

Negotiation Skills

Education

Bachelor's degree in business or a related field

Job description

Overview

Purpose of the Job

In a role that brings together sales and customer service functions to more effectively manage the sales and distribution of a company’s products of services. This role focuses on generating revenue through sales and maintaining client relationships and finding new customers and retaining existing ones.

Job Description

Location : Dammam

Grade : S1

Responsibilities

• Managing a diverse portfolio of existing client accounts
• Creating and implementing Account Plans for all strategic accounts with short-term objectives and long-term goals along with clearly defined steps to reach them.
• Serving as the primary point of contact for all issues about your accounts.
• Analyze and identify sales strategies.
• Communicating with clients to understand their needs and explain product value.
• Reviewing customers feedback to identify areas for improvement.
• Prepare reports on account status.
• Using existing industry contracts and client to find new business opportunity.
• Work directly with clients to set strategy, programming, and budget.
• Building relationships with clients based on trust and respect.
• Collecting and analyzing data to learn more about consumer behavior.
• Perform forecasts on a monthly, quarterly, and annual basis.
• Maintaining updated knowledge of company products and services.
• Collaborating with various internal departments to ensure they fulfill all customer requests.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Dealing with Competition
• Discover target markets and advantages of other companies.
• Locating new customers and brief them about the products and services.

Qualifications

• Bachelor's degree in business or a related field.
• Minimum of 2 years of relevant working experience, preferably in the logistics and shipping industry.
• Strong business acumen and industry knowledge to effectively understand and address customer needs.
• Excellent communication and presentation skills to effectively convey value propositions and build rapport with customers.
• Fluency in English, additional language skills are a plus.

Leadership Behaviors

Setting a clear direction, Simplification, Collaborate & break silos, Execution & Accountability, Growth mindset, Innovation, Inclusion, External focus

Skills

• Financial Acumen
• Team Collaboration
• Adaptability
• Influencing Skills
• Communication Skills
• Problem Solving
• Customer Centric
• Negotiation Skills