24x7 Command Center Lead: Incident, Change & ITAM Ops

DXC.technology; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A global technology firm in Saudi Arabia is seeking a Command Center Operations Oversight leader to manage 24x7 operations and ensure efficiency across Incident Management and Change Management processes. The ideal candidate will have over 10 years of IT Operations experience, with strong leadership capabilities and a background in ITIL frameworks. This role offers a dynamic working environment focused on collaboration and community.

Benefits

In-person collaboration

Flexible work model

Inclusive work environment

Qualifications

• Minimum 10 years of experience in IT Operations or Service Management, including 5 years in Command Center leadership.
• Proven experience guiding Incident, Problem, Change, and Service Level processes under ITIL frameworks.
• Strong analytical and communication skills, capable of intervening during crises.

Responsibilities

• Oversee 24x7 operations of the Enterprise Command Center.
• Guide teams in proactive event triage and escalation.
• Ensure adherence to Incident and Problem Management frameworks.

Skills

IT Operations Management

Crisis Intervention

Analytical Thinking

Leadership

Education

ITIL certifications

Tools

ServiceNow

Elastic

Dynatrace

Job description

A global technology firm in Saudi Arabia is seeking a Command Center Operations Oversight leader to manage 24x7 operations and ensure efficiency across Incident Management and Change Management processes. The ideal candidate will have over 10 years of IT Operations experience, with strong leadership capabilities and a background in ITIL frameworks. This role offers a dynamic working environment focused on collaboration and community.