Field Service Technician

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Volpak is a leading organization headquartered in Santa Perpétua de Mogoda, Spain.

As a key player in pouch-type packaging for over 40 years, we specialize in designing horizontal form-fill-seal, vertical multi-lane, and cartoning machines.

Our business portfolio encompasses a wide range of innovative solutions in consumer goods products, such as sauces & condiments, dairy, and confectionery, while extending its capabilities to meet the needs of other sectors like pet food, home care and chemicals.

We strive to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers.

About the Role

Mission of the position :

Remote or on-site assistance to customers in the case of breakdowns.

Main tasks and direct related responsibilities :

• Troubleshoot and diagnose breakdowns (mechanical / electrical) on machines already installed, using test instruments and also from non-technical descriptions provided by customers.
• Prepare comprehensive service reports, time sheets and expense reports in a timely and accurate manner.
• Perform updates and preventive / corrective maintenance plans at the customer's site. Be an active part of the SAT following an upgrade, modification or maintenance plan.
• Supporting customer technical issues through remote support (when not travelling).

What You Need to Be Successful

• Experience in mechanics and electronics.
• Basic knowledge of electronic programming.
• 2-3 years’ experience with packaging machines. Experience with Flexible Pouching machinery is highly valued.
• Advanced English.
• Microsoft Office Pack knowledge.
• Availability to travel.

Our Offer

• Flexible timetable.
• Life insurance.
• Optional Medical insurance supported 50% by company.
• Private parking.

Coesia is an equal opportunity employer and embraces diversity and inclusion.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service

Automation Machinery Manufacturing, Industrial Machinery Manufacturing, and Machinery Manufacturing