Field Service Technician

Our client is a global segment leader in the field of sustainability and industrial machinery. Operating globally they work with multiple major Fortune 100 Businesses. We are now looking for a dedicated and experienced Field Services Technician to join their expanding team in Madrid.

Job Profile for Field Services Technician Responsibilities will include but not be limited to :

• Provide installation, service and troubleshooting support on industrial machinery and automated / engineered systems at company service centres and customer facilities throughout the world
• Conduct training for customers
• Coordinate scheduling of service jobs
• Ensure that safety and quality standards are met
• Create quotes and work orders on customer service jobs as well as spare parts and accessories orders
• Work with the Quality Manager on warranty jobs to accurately capture warranty costs, look at root cause issues and, if appropriate, pass the cost back to the supplier of a failed part
• Promote and drive company connect services and technology
• Act as subject matter expert on the company system and the equipment it monitors
• Create service agreement contracts with customers and maintain executed service agreement files
• Implement newly executed service agreement contracts
• Use the company's tool to proactively monitor customer equipment
• Make outbound calls to existing customers to check in on how their equipment is working
• Stay a step ahead of customers by looking for signs that their equipment is malfunctioning and reaching out to address problems
• Maintain a log of customer equipment issues
• Pack and ship spare parts orders to customers
• Provide input to the engineering / product development team on machine design, serviceability, etc.
• Represent yourself and the Company professionally and in accordance with the Code of Conduct Policy

Candidate Profile for Field Services Technician

• Must be fluent in Spanish and English, both written and spoken
• Associate degree in a related technical field or equivalent on-the-job training
• Knowledge of electrical and mechanical troubleshooting and repair of industrial machinery
• Proficient in using Microsoft Word and Excel, ERP systems, and the Google suite of products
• Excellent customer service skills that demonstrate a commitment to customer satisfaction and loyalty
• Available and willing to travel 25% of the time
• Able to read technical drawings and electrical schematics
• Expert in troubleshooting and maintaining hydraulic and pneumatic systems
• Able to effectively apply technical and logical methodologies to solve problems
• Competent in resolving customer issues and creating value for both customers and the company in a professional manner
• Able to prioritise critical tasks
• Effectively schedule workload, material and parts needed to complete tasks in a timely manner and to the satisfaction of the customer
• Adapts to and is effective in diverse international cultures
• Motivated and dedicated to gaining knowledge that provides added value to the company
• Treat others with sensitivity, dignity, and honesty
• Competent in dealing with engineers and managers at customer sites