Data & Analytics Manager

Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in applying technology to marketing and fostering unique customer relationships, primarily focused on innovation. We are seeking a Data & Analytics Strategist.

Responsibilities:

• Gain industry and market expertise by participating in various projects to provide clients with a benchmarking perspective.
• Possess a comprehensive understanding of the analytics sector and industry, contributing to business objectives by developing new products and services aligned with client needs.
• Analyze, estimate, and develop proposals to support the commercial team.
• Identify when specialists from other service lines are needed to enhance client advisory.
• Implement mechanisms to identify and control commercial risks during pre-sales.
• Analyze and interpret risks before project initiation and communicate them to operations.
• Engage directly in delivering services for highly complex and high-risk projects, in coordination with operations.
• Develop new methodologies within their field to impact work and improve outcomes.
• Evaluate implementation results against the proposed solution, assessing efficiency and customer satisfaction.

As a People Lead, act as a role model and manage team development:

• Establish and implement a communication strategy to define team objectives.
• Develop and manage talent within the team, leveraging tools to enhance organizational goals.
• Conduct logical analyses, identify issues, and interpret relevant information to facilitate team coordination and problem-solving.
• Support and motivate team members to foster commitment to organizational objectives.
• Listen to team members, understand their needs, and collaborate with HR for career development.
• Participate in decisions regarding professional development, evaluation, and team performance.

Qualifications & Skills:

• Bachelor's degree in Computer Engineering, Business Administration, or a related field (or equivalent vocational training).
• Strong foundation in platform development, organization, time management, conflict resolution, prioritization, methodologies, and proficiency in English.
• Extensive experience in business data collection, interpretation, and process optimization.
• At least 5 years of experience in a similar role (Project Manager / Solution Architect).
• Proficiency in software tools related to core technologies of the applications.
• Experience collaborating with business units and technology teams to improve services, environments, and customer experience.

What We Offer:

• Permanent contract.
• Flexible schedule supporting work-life balance.
• Certifications plan to enhance your skills with official certificates from our main partners.
• Home office support.
• Flexible remuneration options (public transport ticket, meal vouchers, etc.).
• Health insurance.
• Our commitment to societal betterment through Omega in Action.
• Opportunities for professional growth and development.

About Us:

Omega CRM, a Merkle company, is a global digital firm specializing in accelerating the Business Experience (BX) of clients through customer-centric solutions, technology, data, and AI.

In partnership with Merkle, we form Spain's largest Customer Experience Management (CXM) agency. As part of dentsu, we provide end-to-end solutions across media, creativity, content, technology, and strategy to deliver tangible business results.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognized leader in the Salesforce ecosystem in Spain.

We operate across industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is core to us (rating: 4.9/5), and we have received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people, guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.