Jefe / a de Rango

We are hiring Head Waiter / Head Waitress.

Job Title :

Reports to : Restaurant Manager.

Responsible for :

Developing an excellent customer service.

Job Requirements :

• Education in : Hospitality / Tourism.
• Experience : Minimum 2 years.
• Languages : English : Professional Level / Spanish : Professional Level. Other languages are highly valued (French, German, Russian, Arabic).

Principal scope and purpose of job :

Together with the team, work in a proactive and passionate way to develop a sustainable business. Deliver outstanding and personalized service to our customers, in line with the vision and values of Boho Club. Bring an excellent experience to customers. To participate in the development of the department and restaurant with the Management Team.

Key tasks as follows :

Guest / Operation :

• Ensuring the set standards and expectations are maintained on the highest personal level.
• Ensure a safe working environment is achieved in line with laid out restaurant procedures and policies.
• Control and lead the service of the assigned rank together with the assistant.
• Guarantee the correct assembly and disassembly of the range.
• Be able to recommend and adapt the courses to the customer.
• Defend our menu by the full knowledge of each dish and their ingredients.
• Collaborate in customer service, carrying out functions of receiving, locating, advising and dismissing customers in relation to the gastronomic offer.
• Comply with and enforce quality, health safety and protection standards data, established by the organization.
• Ensure satisfaction in the customer experience by complying with quality standards.
• Maintaining the standards in terms of allergens. Be able to recommend alternatives and solutions taking care of customer allergies.
• Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations.
• Review customers procedures and update accordingly.
• Ensure that every table receives the correct bill and do the payment before leaving the restaurant. Keep in mind the pre-payment or discount reservations.
• Optimize, as far as possible, the waste of resources.

People & Development :

• Assist in building innovative communication tools to generate awareness of and support of Values.
• Develop a culture of excellence within the team.
• Assist in training and develop the new team members.
• Be part of creating and nurturing a philosophy throughout the business to ensure a great team spirit.
• Build relationships with key customers and companies to increase business levels, building profiles of these guests' needs in order to provide outstanding service.
• Work with the team to develop the offers adapting it to the individual customer and market conditions.
• Be responsible for co-ordinating the development of the restaurant's customers profile records, especially for regular customers.
• Give frequent updates to the Management team of customers profiles.
• Assist with marketing and sales events / activities on an ad hoc basis.
• Provide information and statistics relating to the up-selling activities realized.
• Be aware of and review all customer comments, both positive and negative, and where necessary advise on changes to avoid repetition.

Other :

This Job Description serves as a guide and may be changed in the light of changing business needs.

We are offering :

• Long term contract.
• Training and professional development plan.
• Incentives (according to sales level and achievement of objectives).
• High emotional salary. Good working environment.
• Full time. 8 hours working (without split shift). Two days off / week.
• Benefits from relationships with third parties.

Experience : Required

Languages :

Employment : Full-time

Schedule : Lunes a domingo

Salary :

Benefits : Propinas

Starting time : Immediate start

About BohoClub : J-18808-Ljbffr