Customer Success Manager

Red Points is the most widely used solution to recover digital revenue. Over 1,000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs. With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution.

Be part of the change: join us on our mission to make the Internet a safer place!

As our Customer Success Manager, you will be in constant interaction with our Enterprise and Mid-Market clients to provide the best customer experience and, of course, maintain our current churn rate.

We are looking for a Customer Success Manager to help us strategically guide our customers to maximize the value of our product and enable them to achieve their business goals protecting their online revenues.

You will leverage your experience and passion in relationship management, creative problem solving, and Customer Success to drive business outcomes for your customers while being responsible for best-in-class user adoption, revenue retention & growth, and customer advocacy.

Your responsibilities will include:

• Managing a portfolio of clients
• Working cross-teams to boost client results
• Holding regular meetings with your portfolio of clients
• Keeping clients up-to-date on initiatives and product launches
• Detecting areas of improvement on client KPIs and executing on them

What are we looking for?

• Exceptional ability to build and maintain strong trusted relationships with Enterprise customers, from end-users through to executive sponsors, navigating large, complex organizations to elevate the perception of Red Points from a “vendor” to “partner”, ensuring they have a consistent, best-in-class experience in every interaction with Red Points.
• Commercially savvy and efficient at spotting, nurturing, and closing growth opportunities with your book of existing customers.
• Impeccable at engaging with customers in a defined cadence and having quarterly business reviews, where you influence through performance metrics and strategic discussions on their achievement of business goals.
• A team player with a positive attitude, strong interpersonal skills, and the ability to multitask.
• Ability to thrive in an environment of ambiguity, and an ability to frequently switch gears with ease.
• Organized and able to work with healthy pressure in some periods of time - you are comfortable working in a fast-paced environment, can juggle multiple tasks at the same time, and can ensure that important but non-urgent matters are given sufficient priority.
• Ability to adapt and explain concepts for audiences of various perception levels.
• Ability to become a product expert — you can articulate the vision of the product. Be the ultimate storyteller in showcasing the compelling impact on your customers' business made possible by their use of Red Points.

What we offer:

• A friendly, diverse, and international team
• Top-notch Private Health Insurance, fully covered by the company.
• 23 working days of holidays per year, plus local public holidays.
• Indefinite Contract
• Reduced working hours on Fridays and every weekday during August.
• Discounts with the amazing DIR gyms!
• Referral policy with a generous Bonus scheme.
• A hybrid model with flexible start times.
• Fresh fruit and a variety of milk, coffee, tea, and cereals at the office.
• Monthly after-works and internal events with guest speakers to share good times together and learn something new!

We are an equal opportunity employer and value diversity at our company. We encourage all applicants, regardless of race, religion or belief (if any), color, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.

If you think this is the right move for you and you match the description, just apply! We'll get in touch with you for an interview if you are one of the selected candidates.