Platform Change Lead

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Our story
Strada is a technology-enabled, people-powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

Role Responsibilities

1. Platform Operations & Availability
   • Ensure the continuous operation and high availability of platforms and services.
   • Coordinate and communicate planned and unplanned downtimes effectively.
   • Serve as the single point of contact (SPOC) for platform-related outages, escalations, and incident resolution.
2. Stakeholder & Cross-Team Collaboration
   • Work closely with stakeholders to plan, implement, and deploy platform changes, including product releases, infrastructure updates, and configuration changes.
   • Collaborate across teams within and outside of the Product organization to scope and prioritize key platform initiatives.
   • Manage and align stakeholder contributions in a structured and objective manner to ensure consistent delivery.
3. Risk & Issue Management
   • Identify, track, and mitigate risks and issues associated with platform changes.
   • Leverage existing monitoring and control mechanisms to proactively detect and address potential platform issues before client impact.
4. Quality Assurance & Compliance
   • Champion a quality-first approach across all aspects of delivery, ensuring high standards are consistently met.
   • Ensure adherence to global and local compliance standards and operational procedures.
   • Continuously improve documentation of business and operational processes related to platforms and tools.
5. Planning & Delivery Oversight
   • Organize and manage internal and external resources to meet project and delivery milestones.
   • Prepare and maintain delivery plans, timelines, and status reports for key stakeholders.
   • Support DevOps practices and ensure team adherence to defined processes, including effective management of SNOW (ServiceNow) incidents and tasks.
6. User Experience & Continuous Improvement
   • Develop a deep understanding of user and colleague experiences at a transactional level to inform platform enhancements.
   • Drive continuous improvement in operational processes and team effectiveness.
7. Additional Skills and Requirements

• Knowledge of MS Office tools such as Excel, Word, and PowerPoint
• Self-motivated and willing to learn
• Ability to work within DevOps practices and manage SNOW incidents effectively

Technical / Functional Skills

• Bachelor’s or Master’s degree in a technical discipline or equivalent practical experience in platform operations, service delivery, or related fields.
• Hands-on experience with Azure DevOps, particularly in managing and configuring ADO pipelines for deployment and change implementation.
• Familiarity with Jenkins or similar CI/CD tools is a plus, especially for pipeline troubleshooting and build coordination.
• Strong analytical and problem-solving skills, with a data-driven approach to identifying platform issues, tracking root causes, and driving resolution.
• Ability to prioritize and respond effectively under pressure, especially in managing high-priority (P1) incidents and escalations.
• Demonstrated ownership in platform delivery, documentation, and change tracking, ensuring quality across the delivery lifecycle.
• Detail-oriented mindset with a focus on accurate requirement tracking, thorough testing, and well-maintained documentation.
• Skilled in improving operational processes and tooling for better efficiency, reliability, and proactive issue detection.
• Excellent written and verbal communication skills, with the ability to clearly convey technical details and collaborate across cross-functional teams.
• Comfortable working independently while engaging with multiple stakeholders to drive delivery, resolve risks, and maintain platform health.

Personal Skills

• Proactive and self-motivated: Takes initiative and ownership of platform responsibilities without needing close supervision.
• Detail-oriented and thorough: Maintains high standards in documenting processes, tracking changes, and identifying potential issues before they escalate.
• Strong organizational skills: Manages multiple priorities, timelines, and stakeholder inputs in a structured and consistent way.
• Calm under pressure: Maintains clarity and efficiency during critical incidents and escalations, ensuring timely communication and resolution.
• Collaborative mindset: Builds strong working relationships across technical and non-technical teams to drive alignment and shared outcomes.
• Adaptable and resilient: Thrives in dynamic environments and can adjust to changing priorities or operational challenges.
• Continuous improvement mindset: Always looking for ways to improve processes, tools, and working methods based on feedback and performance insights.
• Excellent communicator: Clearly articulates complex issues and solutions, tailored to both technical teams and business stakeholders.
• Client-first attitude: Keeps the end-user experience top of mind when evaluating platform changes, operational impacts, or process improvements.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

• Accountability.
• Able to communicate and work in a professional and excellent manner, and build strong relationships at all levels (Team player).
• Able to work under pressure to meet tight deadlines and control scope / focus on key areas.
• Flexibility and patience in working in a challenging environment.
• Fluent in English.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Disclaimer

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.