Cloud IT Support

Capitole Consulting is expanding, and we want you to be part of our growth!

Are you a passionate IT Support Azure Specialist? We have an exciting opportunity to lead and empower a multicultural team!

Experience : +2 years of experience in Service Desk / Service Operation activities.

Skills : Help Desk, Expert.

Incident and Service Request Management, Expert.

Ticketing Systems (e.g., Jira, Freshdesk, Remedy, get.IT).

Experience working with third-party software vendors.

Experience with Cloud Environment / Infrastructure (Azure preferred).

Basic experience with cloud-based Visualization tools (e.g., Tableau, DataIKU).

Basic experience with Cloud-based Analytics tools (e.g., HDI R, HDI Spark, Data Bricks).

Monitoring and logging experience (Azure Monitor, Log Analytics, Application Insights).

Basic experience with big data compute tools (e.g., Data Science VMs, WebApps).

Primary contact for user questions and incident reporting, ensuring smooth incident and service request processing.

Manage projects and activities related to the engagement.

Single point of contact for users regarding incidents.

Record and categorize incidents with qualified information in ticketing tools (ServiceNow, JIRA).

Complete incident records with qualified information provided by users.

Evaluate incidents for escalation and initiate problem resolution.

Analyze root causes when possible and implement workarounds for errors.

Track and resolve Level 1 incidents; escalate to Level 2 support if needed.

Interface with Level 2 IT contacts and suppliers.

Monitor incidents, push for solutions, and inform users.

Verify solutions with users if necessary.

Prioritize and fulfill service requests according to work instructions, and inform requesters of status.

Close service requests after completion.

Others include advising end users on hardware/software usage, consulting with Service/Application Owners, and managing user credentials and accounts.

Monitor and report on service availability, capacity, and quality; analyze incident reports and initiate improvements.

Implement measures for recurring issues.

Manage operation and event logs.

Stay informed on new technologies for ongoing development and process improvement.

Technical knowledge / Accountabilities :

Knowledge in Microsoft Azure Platform (Portal and CLI).

Knowledge of ADLS Gen2 Storage Accounts.

Knowledge of Windows and Linux VMs (Bash, PowerShell).

Knowledge in Azure AD Identity & Access Management.

Knowledge of Azure Networking (Vnets, NSGs, Proxies, Firewalls).

Basic knowledge of Azure SaaS (Databricks, ADF).

Basic knowledge of Azure DevOps.

Basic knowledge of Infrastructure as Code (Terraform or similar).

Experience with container management (Docker, Kubernetes).

Automation and scripting skills to streamline tasks.

Experience with supporting Azure services, ADLS, and Data Factory is a plus.

Location : FULL REMOTE

Schedule : Flexible, with a Friday intensive day.

Benefits include:

• Budget of €1,200 for personal training (courses, books, certifications).
• Monthly team follow-ups for feedback.
• Remote work and flexible hours.
• Full paid private medical insurance.
• Flexible remuneration options (meal vouchers, transport, childcare).
• Discounts through Club Capitole.

Join our team for team-building events, social activities, and a vibrant community including a sponsored football team and technological communities for knowledge sharing. We look forward to receiving your profile and hopefully welcoming you to our team!