Customer Success Manager (Spanish Speaker)

Customer Success Manager (Spanish Speaker)

Join to apply for the Customer Success Manager (Spanish Speaker) role at Canary Technologies .

About Us

Canary Technologies is transforming the hotel industry with modern software powered by Canary's hospitality-specific AI platform. Used by over 20,000 hoteliers across 90+ countries, Canary helps hoteliers work smarter and impress their guests. Trusted by major brands like Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western, we are recognized as a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company, and a top place to work according to HotelTechReport. Backed by Silicon Valley investors such as Y Combinator, FPrime, and Insight Ventures, we are shaping the future of hospitality.

About The Role

We’re seeking a proactive Customer Success Manager (CSM) to join our EMEA team. You will ensure successful deployments, foster long-term client relationships, and expand Canary’s presence within Mid-Market and SMB accounts across EMEA. Collaborating with Customer Success, Sales, and Product teams, your work will directly influence our growth and establish you as a key player in hospitality technology in the region.

Responsibilities

• Product Expertise : Understand Canary’s products deeply to communicate their value effectively.
• Client Onboarding : Lead onboarding, gather requirements, conduct webinars, and set up accounts for a smooth start.
• Drive Customer Value : Understand client goals, demonstrate solutions, and minimize time-to-value.
• Relationship Management : Build relationships with stakeholders, identify growth opportunities, and relay client feedback to inform product development.
• Portfolio Growth : Manage a business portfolio, identify growth opportunities, and collaborate with Sales to expand.
• Strategic Insight : Act as a trusted advisor, resolve client challenges, and align with Canary’s goals.

Qualifications

• 3–5 years of SaaS Customer Success experience.
• Experience onboarding clients through technical challenges.
• Managing accounts with annual contracts of $20K–$100K.
• Strong organizational and communication skills.
• Analytical mindset and collaborative approach.
• Confidence and adaptability with technology.
• Hospitality tech knowledge is a plus.

We also offer benefits like Canary Days, Self Improvement Club, Professional Development, Travel and Personal Travel Reimbursements.

Canary Technologies is an equal opportunity employer, committed to diversity and inclusion. Additional Details

• Seniority level : Mid-Senior level
• Employment type : Full-time
• Job function : Other

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