Application Support Engineer

Join to apply for the Application Support Engineer role at IntellectEU

About IntellectEU

IntellectEU is an international technology company focused on digital finance and emerging technologies. We aim to become a top fintech company, committed to our people and building a better future with the latest technologies. We foster a collaborative environment for both young talents and industry veterans, working closely with clients. Since 2006, we have specialized in financial messaging and integration, and are a SWIFT service partner.

Role Overview

We are seeking a highly skilled and proactive Application Support Engineer with DevOps experience to join our team.

Responsibilities

• Participate in a 24 / 7 on-call group to ensure high platform availability.
• Manage security and lifecycle of application hosting platforms, including upgrades and patches.
• Implement instrumentation to monitor capacity, stability, and facilitate exception detection.
• Gather and reflect platform requirements in end-to-end solutions.
• Implement standard and complex changes on platform components.

Technical Skills

Must-have

• Proven experience in production support, incident management, and escalation handling.
• Experience analyzing logs, performance issues, APIs, and integration problems.
• Strong skills in root cause analysis and collaboration with developers and DevOps teams.
• Hands-on experience with AWS or other cloud platforms.
• Practical knowledge of EKS / Kubernetes, Helm, and containerization best practices.
• Experience with Linux systems (Ubuntu, Amazon Linux, RHEL).
• Understanding of networking components such as VPCs, subnets, DNS, routing, firewalls, load balancers.
• Experience with monitoring tools like Prometheus, Grafana, ELK / EFK.
• Proficiency with scripting languages like Bash or Python.

Nice to have

• Familiarity with Temporal.io or similar workflow orchestration tools.
• Knowledge of Swift (ISO 20022 / MT), SEPA, or payments infrastructure.
• Understanding of SRE principles (SLOs, SLIs, error budgets).
• Experience with message queues and middleware (Kafka, RabbitMQ, SQS, IBM MQ).
• Basic knowledge of CI / CD pipelines, especially GitLab CI.

Additional Information

• Competitive compensation, medical insurance, and sports activities.
• International presence with offices in Antwerp, Lisbon, Krakow, Kyiv, New York.
• Innovative, casual, positive work environment encouraging new ideas.
• Opportunities for personal and professional growth in the financial industry.
• Seniority level : Mid-Senior level
• Employment type : Full-time
• Job function : Information Technology
• Industries : IT Services and Consulting

J-18808-Ljbffr

J-18808-Ljbffr