EMEA Bid Manager

Job Title:

EMEA Bid Manager

Job Description

The Concentrix EMEA Solutions team is at the forefront of delivering exceptional customer experience strategies and solutions. We specialize in crafting comprehensive solutions that leverage a global perspective, extensive market knowledge, and innovative approaches to enhance customer engagement. By integrating strategic insight, advanced analytics, and operational excellence, we empower businesses to achieve transformative results and drive growth. Our team combines diverse expertise and cutting-edge tools to optimize processes and create seamless, personalized customer journeys. With our global reach and deep industry understanding, we deliver tailored solutions that enhance efficiency, generate value, and align with our clients' strategic goals. Together, we strive to realize our vision of setting unparalleled standards in customer experience management.

Main Accountabilities

Bid Management

• Lead and manage the full bid lifecycle—from pre-sales to submission, post-bid follow-up, client presentations, site visits, and contracting—ensuring adherence to governance, timelines, and quality standards.
• Develop and oversee the bid plan, coordinating cross-functional teams (e.g., business development, solution architects, internal departments, and third-party suppliers), facilitating collaboration, communication, and regular progress reviews.
• Drive the creation and refinement of win strategies in partnership with key stakeholders; challenge and validate approaches to ensure alignment with client needs and competitive positioning.
• Own the production and quality of proposal documents, including structure, content, and visual presentation, ensuring consistent messaging and use of reusable assets, knowledge libraries, and case studies.
• Manage the clarification and review process, ensure appropriate stakeholder engagement and approvals, and continuously improve bid methodologies, tools, and content management for increased efficiency and effectiveness.
  
  

Client Engagement

• Actively participate in client presentations and site visits as part of opportunity development and bid support.
  
  

Bid Management Process and Resources

• Own and enhance bid-related processes, documentation, tools, and methodologies to drive efficient and high-quality proposal development.
• Improve bid efficiency over time by leveraging knowledge management, reusable content, and lessons learned from previous bids.
  
  

Proposal Development

• Lead the development of high-quality, best-in-class proposal content and presentations with a strong attention to detail.
• Ensure proposals meet high standards using industry tools (e.g., MS Office) and reflect the value and innovation of Concentrix's tech-led solutions.
  
  

Skills, Knowledge & Experience

Concentrix prides itself on its best-in-class talent, culture, and people management.

What are the skills we are looking for?

• Bid Management & Proposal Development: Strong bid management, organisational and administrative skills, with at least 2 years’ experience leading and delivering customer engagement proposals and contact/engagement centre bids in complex, global environments.
• Industry Experience: Background in advanced contact centres, customer care analytics, business services, or technology solutions, with consulting or practitioner experience preferred.
• Client-Centric & Results-Driven: Demonstrates a “customer first” mindset, high personal standards, strong results focus, and a proactive, ‘can do’ attitude in fast-paced environments.
• Strategic Thinking & Problem Solving: Strong analytical, problem-solving and decision-making abilities, with the capability to interpret complex business challenges and contribute to effective, innovative solutions.
• Communication & Collaboration: Exceptional written, oral, and presentation skills; able to build and maintain strong relationships across diverse personalities, regions, and cultures; skilled in stakeholder management and influencing.
• Adaptability & Learning Agility: Able to work under pressure, prioritise effectively, and continuously learn and adapt with curiosity, initiative, and resilience.
  
  

Concentrix welcomes applications for this role from applicants based anywhere across the United Kingdom and Europe.

Location:

UK, Work at Home, GB

Language Requirements:

English (Required)

Time Type:

Full time2025-06-30

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

R1615008