Cloud IT Support

Capitole Consulting is expanding, and we want you to be part of our growth!

Are you a passionate IT Support Azure Specialist? We have an exciting opportunity to lead and empower a multicultural team!

Experience :

• +2 years of experience in Service Desk / Service Operation activities.

Skills :

• Help Desk, Expert
• Incident and Service Request Management, Expert
• Ticketing Systems (e.g., Jira, Freshdesk, Remedy, get.IT)
• Experience working with 3rd party software vendors
• Experience with Cloud Environment / Infrastructure (Azure preferred)
• Basic experience with cloud-based Visualization tools (e.g., Tableau, DataIKU)
• Basic experience with Cloud-based Analytics tools (e.g., HDI R, HDI Spark, Data Bricks)
• Monitoring and logging experience (Azure Monitor, Log Analytics, Application Insights)
• Basic experience with big data compute tools (e.g., Data Science VMs, WebApps)

Responsibilities :

• Serve as the primary contact for user questions and incident reporting, ensuring smooth incident and service request processing.
• Record, categorize, and evaluate incidents, initiating escalation and problem solutions when possible.
• Analyze root causes and implement workarounds if necessary.
• Track and resolve first-level incidents; escalate unresolved issues to second-level support.
• Coordinate with IT and vendors, monitor incident progress, and communicate with users.
• Prioritize and fulfill service requests according to work instructions, informing users upon completion.
• Advise end-users on hardware/software usage and support topics with service/application owners.
• Manage user credentials and accounts.
• Monitor and report on service performance, including incident analysis and improvement initiatives.
• Implement measures to address recurring incidents.
• Manage operation and event logs, and stay updated on new technologies for process improvement.

Technical Knowledge / Accountabilities :

• Microsoft Azure Platform (Portal and CLI)
• ADLS Gen2 Storage Accounts
• Windows and Linux VMs (Bash, PowerShell)
• Azure AD Identity & Access Management
• Azure Networking (Vnets, NSGs, Proxies, Firewall)
• Azure SaaS (Databricks, ADF)
• Azure DevOps
• Infrastructure as Code (Terraform or similar)
• Container management (Docker, Kubernetes)
• Automation and scripting skills

Location :

FULL REMOTE

Schedule :

Flexible, with Fridays as intensive days.

Benefits :

• €1,200 training budget for courses, books, certifications, etc.
• Monthly team follow-ups for continuous feedback.
• Teleworking and flexible hours to support work-life balance.
• Full private medical insurance.
• Flexible remuneration options (meal vouchers, transport, childcare).
• Employee discounts (Club Capitole).

Additional Perks :

• Team-building events every two months, including summer parties and Christmas dinners.
• Sponsorship of a football team.
• Participation in technological communities to share knowledge and ideas.

Discover us and join our team! We look forward to receiving your profile.