Technical Service Specialist

Post Date June 20, Number WEBWW Job Function Technical Service & Support Location Barcelona Country Spain

About the Position

Job Summary

Leading the service of his assigned instrument platforms, being accountable the proper functioning of the service in this line.

The Technical Service Specialist will be integrated in a team of technical specialist team as core technical knowledge to serve customers and our field staff to provide qualified service.

Key Accountabilities

• Address escalated technical issues
• Accountable for the performance, continuous improvement and objectives of service of the instruments assigned : First Time Fix, IFR, Solution in less than 24 hours, hours per unit, hours per PM, spare part cost per unit…
• Keep the FSE trained in his assigned platforms.
• Provide remote, voice or on-site support to FSE
• Ensure that updated, necessary technical documentation of his platforms is available to the FSE.
• Maintain contact with manufacturer.
• Escalate and follow up improvements with manufacturer.
• Perform trainings.
• Refield instruments and test modules in the workshop.
• Review service performance with Business Unit.
• Generate regular reports on the quantitative and qualitative performance of the service operations in his assigned platforms.
• Supervise operations of the assigned units.
• Define adequate stock in Werfen to ensure repairs in the committed dates with customers.
• Define Car Stock.
• Elaborate the maintenance procedures and include them in the instrument schedule
• Inform the manufacturer doing complaints about mechanical and spare parts issues
• Providing application support

Networking / Key relationships

• Other roles within service : Service Area Manager, Service Manager, HelpLine, Supply Chain and planner.
• Clinical Application support roles : Service Application Specialist.
• Business Unit : Manager, Product Manager.

Minimum Knowledge & Experience required for the position :

• Technical service support experience.
• Former studies : Related to technical knowledge, Industrial, Electronic, Informatics, Telecommunications Engineering, etc
• Language fluency : Spanish and English is very important to be used both for technical environment and corporative communication.

Skills & Capabilities :

• Fluent verbal, written and presentation skills.
• Information systems
• Impact and influencing.
• Analytical and technical skills.
• Team building.
• Strong motivational and interpersonal skills.
• Creative Thinking
• Interpreting Data
• Problem Solving
• Interpersonal skills

Travel requirements :

Yes, 20% of time