AI Delivery Manager

AI Delivery Manager – NLP Applications

Location: Spain, Poland, home-based

Job Overview

IQVIA is seeking a highly motivated AI Delivery Manager to lead the ongoing delivery and operational excellence of our Natural Language Processing (NLP) applications. These applications play a vital role in supporting strategic growth and delivering high-value insights to clients across the life sciences and healthcare sectors. This role is pivotal in ensuring the reliability, scalability, and continuous improvement of our NLP solutions. You will work closely with cross-functional teams, including development teams based in the UK and Europe, to maintain strong collaboration and ensure seamless delivery. Your leadership will directly impact the success of our AI-driven products that extract insights from unstructured data to support clinical research, regulatory intelligence, and real-world evidence generation.

Key Responsibilities

• Lead the delivery lifecycle of NLP applications, ensuring adherence to KPIs for uptime, reliability, and defect resolution.
• Collaborate closely with geographically distributed development teams (primarily in the UK and Europe) to ensure alignment and timely delivery.
• Monitor and report on delivery metrics; suggest and implement new metrics to improve operational performance.
• Manage stakeholder relationships through structured communication plans and proactive engagement.
• Identify and mitigate risks to delivery timelines, quality, and client satisfaction.
• Drive continuous improvement by evaluating delivery outcomes and recommending process enhancements.
• Support change management by assessing project impacts, building internal awareness, and contributing to training and documentation.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field (required).
• 5+ years of experience in software or product development, with at least 2 years in a delivery or project management role (required).
• Proven experience managing AI/ML or NLP-based applications in production environments (strongly preferred).
• Familiarity with Agile methodologies and DevOps practices.
• Strong interpersonal and communication skills, with the ability to manage cross-functional teams and stakeholders.
• Comfortable working in a fast-paced, matrixed environment with global teams.
• Must be located within ±2 hours of UK time to ensure effective collaboration with core development teams.

Why Join Us?

• Be part of a global leader in healthcare data science and AI innovation.
• Work on cutting-edge NLP applications that make a real-world impact in life sciences and healthcare.
• Collaborate with top-tier AI engineers, data scientists, and domain experts.
• Enjoy a flexible, inclusive, and growth-oriented work culture.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes.