Inside Sales Representative

As a member of the Sales Team for the Portuguese and Spanish markets, your primary responsibilities as an Inside Sales Representative will include :

• Identify and recruit new sellers in Spain and Portugal, including pharmacies, parapharmacies, and brands, through phone and video calls to establish collaborations. Negotiate target catalogues for inclusion on the platform.
• Onboard and train new sellers to the platform, providing initial guidance on sales, catalogue management, and strategies to optimise their performance within our seller network. Conduct follow-ups with existing sellers and offer additional services, such as Next Day delivery solutions.
• Oversee order fulfilment and shipping processes, ensuring timely and accurate deliveries.
• Provide comprehensive support by offering precise information on products, orders, shipping, and returns.
• Address and resolve seller complaints and issues promptly and effectively, maintaining high levels of satisfaction.
• Collaborate with cross-functional teams, including Seller Success, Catalogue, Marketing, and Warehousing teams, to resolve challenges related to order delays, incidents, or returns.
• Analyse and monitor KPIs, ensuring performance targets are met and identifying opportunities for improvement.

Requirements

• A minimum of 2 years experience in a commercial role within e-commerce, marketplaces, or fast-growing companies. Experience in the pharmaceutical sector is a plus.
• Strong commercial and communication skills, with the ability to attract sellers and negotiate optimal agreements.
• Excellent organisational and management skills, with the ability to prioritise tasks effectively and identify areas for improvement.
• Analytical mindset, capable of interpreting data and KPIs to drive decision-making.
• Adaptability to change, thriving in a fast-paced, dynamic, and ever-evolving environment.
• Proven problem-solving abilities to address challenges efficiently and effectively.
• Self-motivated and proactive, with the ability to work independently.
• Intermediate in Excel for data analysis and reporting.
• C1 level in Spanish and Portuguese (Portugal).
• English : medium level for professional communication is a plus.
• Ticket restaurant 11€ / day worked.
• Social benefits package. You can dedicate a part of your gross salary to Ticket Transport or Nursery.
• 25 days of holiday.
• Health insurance with Sanitas is paid by Promofarma (for those who want it!).
• Birthday day-off + 50€ voucher to spend on our website!
• Opportunity to participate in the employee participation program (stock options).
• 10% discount on our website on each purchase and up to 30% discount on DocMorris branded products.
• Access to eLearning platforms such as LinkedIn Learning.
• Access to corporate wellness platform "Wellhub" (ex Gympass) with various offers on gyms, studios, guided classes, workouts and wellness app.
• Individual training opportunities and budget for personal development.
• Great employee events and annual company celebrations.
• Access to mobile consultations with medical specialists, lawyers or veterinarians via "Doctor i".

Ready to join Promofarma and make a difference?

If you are ready to take on this exciting role as an Inside Sales Representative, apply now and be part of our journey to revolutionise health, beauty, and wellness e-commerce.

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