Data & Analytics Manager

Omega CRM, a Merkle & Dentsu company, is a leader in developing Customer Experience services with over 20 years of experience in marketing technology and customer relationship management, focusing on innovation. We are seeking a Data & Analytics Strategist.

Responsibilities

• Gain industry and market expertise through various projects, providing clients with benchmarking insights.
• Develop a comprehensive understanding of the analytics sector to contribute to business objectives by creating new products and services aligned with client needs.
• Analyze, estimate, and develop proposals to support the commercial team; identify when specialists are needed to enhance client advisory.
• Implement mechanisms to identify and control commercial risks during pre-sales; analyze and interpret risks before project initiation and communicate them to Operations.
• Deliver services for highly complex and high-risk projects in coordination with Operations.
• Develop new methodologies within the field to improve team outcomes and impact.
• Evaluate implementation results, assessing efficiency and customer satisfaction.

People Leadership

• Act as a role model, managing team development as a People Lead.
• Establish and implement communication strategies to define team objectives.
• Develop and manage talent, leveraging tools to meet organizational goals.
• Analyze issues, share relevant information, and remove obstacles.
• Motivate and support team members; collaborate with HR on career development.
• Participate in decision-making regarding professional growth and team performance.

Qualifications & Skills

• Bachelor's degree in Computer Engineering, Business Administration, or related field, or equivalent vocational training.
• Strong foundation in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency.
• Extensive experience in business data collection, interpretation, and process optimization.
• At least 5 years in roles such as Project Manager or Solution Architect.
• Proficiency in software tools: Talend, Pentaho, Datorama, SQL, Python, Tableau, Power BI, Salesforce CRM Analytics.
• Languages: English proficiency.

What We Offer

• Permanent contract, flexible schedule, home office support, health insurance, and a certification plan.
• Flexible retributions such as public transport tickets and meal vouchers.
• Opportunities for professional development to evolve and grow within the company.

About Us

Omega CRM, part of Merkle, is a global digital company specializing in enhancing our clients' business experiences through customer-centric solutions, technology, data, and AI. We are the largest Customer Experience Management agency in Spain, with over 23 years of experience, 580+ professionals from 24 nationalities, and more than 2,500 certifications.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, Customer Service, eCommerce, Marketing, and Analytics. Our client satisfaction rating is 4.9/5, and we have received awards such as Salesforce Partner of the Year FY23 Iberia. At Omega CRM, we believe in growth through people, guided by our values: Talent, Flexibility, Commitment, and Togetherness.