Administrative Assistant

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking an Administrative Assistant to provide support to our leadership team. As an Administrative Assistant, you will perform a variety of administrative and clerical tasks. This position offers many advancement opportunities.

The ideal candidate should have excellent command of the English language, be highly organized, reliable, possess a strong work ethic, and attention to detail. Prior administrative experience is recommended but not required.

To be considered, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities

• Answer emails and phone calls
• Support scheduling by booking appointments and avoiding conflicts
• Create content for the company's social media channels
• Prepare presentations as instructed
• Make travel arrangements (flights, cars, hotels, reservations)
• Maintain professional communication via phone, email, and mail
• Anticipate the needs of others for a seamless experience
• Handle sensitive information confidentially

Candidate Qualifications

• 1 year of experience preferred
• High School Diploma or equivalent
• Exceptional time management and multi-tasking skills
• Strong attention to detail
• Excellent organizational and planning skills
• Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• High-speed internet connection (20Mbps+)
• Ability to type swiftly and accurately (20+ WPM)

Conditions of Employment

All MCI locations require :

• Authorization to work in the job's country

Subject to program and location :

• Willingness to undergo background / security checks and drug screening; employment contingent on results

Compensation and Benefits

At MCI, your contributions are valued. Our packages are competitive and designed to grow with you. Starting salary depends on experience, with various benefits and incentives, including :

• Paid Time Off and holidays
• Incentives and rewards (cash bonuses, electronics, vacations, cars)
• Retirement savings plans
• Disability and life insurance
• Paid training
• Engaging work environment
• Casual dress code

Physical Requirements

This is a sedentary role in a professional office environment. Employees will sit / stand for long periods, operate computers and office equipment, and occasionally move around the office. Lifting up to 40 pounds may be required.

Reasonable Accommodation

In accordance with the ADA, MCI provides reasonable accommodations for qualified applicants or employees with disabilities upon request, unless undue hardship occurs. Contact Human Resources for assistance.

Diversity and Equality

MCI values diversity and is committed to an inclusive environment. Employment decisions are based on merit and qualifications, without discrimination. We do not tolerate discrimination or harassment and provide accommodations for disabilities as required by law.

About MCI

MCI supports clients in CX and DX challenges, offering industry-leading solutions that enhance experiences and performance. We provide BPO, staff augmentation, contact center services, and IT services, with a presence in multiple countries. Recognized for rapid growth, MCI employs over 10,000 professionals serving more than 150 clients across North America.

Disclaimer

This description provides a general overview and is not exhaustive. Duties and responsibilities may change. Employment is at-will, and the employer may revise this description at any time.

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