Data & Analytics Manager

Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in applying technology to marketing and fostering unique customer relationships with a focus on innovation. We are looking for a Data & Analytics Strategist .

Responsibilities

• Gain industry and market expertise by participating in various projects to provide clients with a benchmarking perspective.
• Develop a comprehensive understanding of the analytics sector and industry, contributing to business objectives through new product and service development aligned with client needs.
• Analyze, estimate, and develop proposals to support the commercial team.
• Identify when specialists from other service lines are needed to enhance client advisory.
• Implement mechanisms to identify and control commercial risks during pre-sales.
• Analyze and interpret risks before project initiation and communicate them to Operations.
• Engage directly in delivering services for highly complex and high-risk projects in coordination with Operations.
• Develop new methodologies within your field to impact work and improve outcomes.
• Evaluate implementation results against the proposed solutions, assessing efficiency and customer satisfaction.

Act as a role model and manage team development :

• Establish and communicate team objectives clearly.
• Develop and manage talent, leveraging tools to achieve organizational goals.
• Analyze issues logically, interpret relevant information, and facilitate data sharing within the team.
• Support and motivate team members, fostering commitment and professional growth.
• Listen to team needs and collaborate with HR for career development.
• Participate in decision-making regarding team performance and professional development.

Qualifications & Skills

• Bachelor's degree in Computer Engineering, Business Administration, or related field (or equivalent vocational training).
• Strong skills in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency.
• Extensive experience in business data collection, interpretation, and process optimization.
• Minimum of 5 years in a similar role (Project Manager / Solution Architect).
• Proficiency in software tools related to core technologies of the applications.
• Experience collaborating with business units and technology teams to improve services and customer experience.

What We Offer

• Permanent contract.
• Certifications plan to enhance your skills with official recognition from our partners.
• Home office support.
• Flexible compensation options (public transport, meal vouchers, etc.).
• Health insurance.
• Our commitment to social responsibility : OMEGA in action.
• Opportunities for professional growth and development.

About Us

Omega CRM, a Merkle company, is a global digital firm specializing in enhancing the Business Experience (BX) through customer-centric solutions, technology, data, and AI.

As part of Merkle and the dentsu group, we form the largest Customer Experience Management (CXM) agency in Spain, offering integrated media, creativity, content, technology, and strategy solutions for impactful business results.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognized leader in the Salesforce ecosystem in Spain.

We serve key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences across Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is central to our mission (rating : 4.9 / 5), and we have received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project in Iberia.

At Omega CRM, we believe in growth through people, guided by our values : #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

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