Salesforce Architect

Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in applying technology to marketing and providing a unique customer relationship focus on innovation. We are looking for a Salesforce Architect.

Duties and Responsibilities:

1. Shape relevant data architecture roadmaps that identify scope, prioritization, and delivery timelines, as well as address technical debt.
2. Produce architectural solutions that include technology and services, ensuring they consider security and software license management requirements, high-level architecture and technical designs aligned with enterprise architecture standards, covering product, integration, and all relevant architecture domains to meet acceptance criteria.
3. Review and ensure the quality of the delivered solution to meet business requirements and align with the strategic vision for the product.
4. Identify opportunities for product innovation and propose designs to advance them; drive product-level innovation with quick wins and business benefits, aligned with the product roadmap.
5. Support integration and functional testing to ensure compliance with acceptance and readiness criteria, addressing risks, licenses, and security issues. Ensure service design outcomes align with quality standards and Omega's service offerings.
6. Contribute as a leader to Omega's communities of practice by providing thought leadership, training, and mentoring to develop architecture capabilities.

Experience and Skills:

1. At least 4 years of experience in a similar role as a Salesforce Technical Lead or equivalent.
2. Strong foundation in platform functionality, development, organization, time management, conflict and priority management, and methodologies.
3. Solid solutions architect background, contributing to strategies, roadmaps, and delivery plans, enabling innovation in large-scale projects.
4. Experience working throughout project lifecycle and with external vendors or third parties.
5. Ability to interpret vendor proposals and advocate for cost-effective solutions.
6. Experience gathering and interpreting business information and internal processes.
7. Proficiency with core technologies relevant to the applications to be implemented.
8. Ability to collaborate across business and technology teams to improve services and customer experience.

What We Offer:

• Permanent contract
• Flexible schedule supporting work-life balance
• Certifications plan to enhance skills
• Home office support
• Flexible compensation options
• Health insurance
• Our commitment to social responsibility
• Opportunities for professional growth

About Us:

Omega CRM, a Merkle company, is a global digital firm specializing in accelerating business experiences through customer-centric solutions, technology, data, and AI.

Together with Merkle, we form the largest Customer Experience Management agency in Spain, offering integrated media, creativity, content, technology, and strategy solutions to deliver measurable business impact.

With over 23 years of experience, a team of over 580 professionals from 24 nationalities, and more than 2,500 certifications, Omega CRM is a recognized leader in the Salesforce ecosystem in Spain.

We serve industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel customer service, eCommerce, marketing, and analytics experiences.

Client satisfaction is central to us, with a rating of 4.9/5, and we have received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people, guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.