2025-7616_Claims Assistant

Company Description

AGSI was incorporated in April 2016. We are committed to supporting the goals of Arch divisions through exceptional service delivery. We pride ourselves on maintaining flexibility and responsiveness to adapt to business unit and industry demands while focusing on sound project management. We are dedicated to growing and developing our employees as we build strong teams with strategic leadership.

Job Description

Primarily responsible for reviewing, labelling and routing incoming correspondence to external and internal claims handling parties.

• Navigates multiple resources and systems to research and accurately determine routing of correspondence
• Works across various commercial insurance lines including Casualty, Surety, Workers’ Compensation, Middle Market, General Liability, Property and Auto
• Provides administrative support to internal and external customers related to first notice of loss, loss run requests, payment setup, and other claims related inquiries
• Adheres to World Class Customer Service Standards and documents all claim customer interactions in the claims document repository
• Engages and Participates in the Arch Experience values and continuous improvement initiatives
  
  

Qualifications

• Claims experience in the insurance field, especially commercial insurance a plus.
• Proficient data entry and keyboarding skills
• Strong aptitude in Microsoft Excel, PowerPoint and Word; experience with ImageRight or other document imaging systems a plus.
• Exceptional communication (written and verbal).
• Demonstrates critical thinking skills to identify key issues.
• Organized and detail oriented.
• Production goals focused with a customer service mindset.
• Team player.
  
  

Additional Information

• Bachelor's degree level