Comercial D'Atenció Al Client

About the Organization

Al Grup Mutua dels Enginyers, sharing a common purpose : to support, advise, and assist mutualists and clients at every stage of their personal and professional journeys, with a special focus on engineering, professionals, and technology sectors.

Our core values—responsibility, integrity, and commitment to well-being—guide us daily in providing excellent service. We foster a collaborative, flexible, and inclusive work environment with growth opportunities. Join an entity with over 65 years of experience and be part of a team that makes a difference!

About the Role

At La Mútua dels Enginyers, a mutual social security organization offering personal insurance and savings products to protect individuals against major contingencies, we seek to add a member to our customer service team. We aim to bring in talent that can deliver an excellent experience to mutualists and promote our insurance and savings products.

Key Responsibilities

• Manage inquiries, administrative procedures, and processes related to mutualist care.
• Assist and advise mutualists on our insurance and financial products and services.
• Identify sales opportunities and promote products and services that meet mutualists' needs.
• Collaborate with other departments to ensure an optimal mutualist experience.
• Identify opportunities for improvement in service and processes.
• Preferably university degree.
• Level II in Insurance Distribution.
• Previous experience in customer service or sales within the insurance or financial sector.
• Proficiency in Catalan and Spanish, both oral and written.
• Digital skills : familiarity with office tools and customer management software.
• Valuable : knowledge of new technologies.
• Teamwork.
• Customer orientation, quality focus, and results-driven.
• Effective communication and empathy.
• Problem-solving and conflict management skills.
• Integrity and commitment to mutualist values.

Benefits and Advantages

• Permanent contract.
• Ongoing training provided by the company.
• Option for remote work up to two days per week.
• Schedule : Monday to Thursday 9 am to 6 pm, Friday 9 am to 3 pm.
• Flexible entry and exit times.
• Intensive work hours from late June to August 31.
• Flexible Compensation Plan.
• Lunch allowance as per the Collective Agreement.
• Personal benefits package.
• Wellness Program.
• Salary based on experience.
• Offices located in central Barcelona.

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