ServiceNow Solution Architect – CSM / Global Travel Company / 100% remote

Decskill was born in 2014 as an IT Talent company, with the main mission of providing value through knowledge. We enable companies to face the challenges of the digital world by providing our clients with business models that ensure Technological Capacity, Flexibility, and Agility. In numbers, we are a team of +600 people with offices in Lisbon, Porto, and Madrid.

DECSKILL operates in 3 main areas:

1. DECSKILL BOOST: We provide our customers with an extension of the IT teams in the technological aspects.
2. DECSKILL CONNECT: Specialized development to increase capacity and optimize Time-to-Market, creating and managing teams that deliver according to client needs and desired speed.
3. IT Infrastructure Services: Consulting, implementation, and management.

Our practice results in creating value for our clients through skilled, motivated professionals, and technology solutions that enable business operation and transformation.

What are we looking for? Our IT Service Management unit is growing, and we seek a ServiceNow Architect.

This role requires solid experience as a CSM Architect to support cross-functional design issues, with a special focus on the ‘OnePortal’ integration between Adobe and ServiceNow.

In this project: You will join the Digital Transformation area of a global company specializing in SaaS technology for the travel industry.

The Solution Architect will work within a small team of specialists, supporting Business Analysts and a senior developer.

Responsibilities include:

• Designing and leading solution architecture on the ServiceNow CSM platform.
• Coordinating and executing integration between the ServiceNow CSM portal and OnePortal (Adobe), including data modeling and synchronization.
• Collaborating with development, integration, and product teams to ensure quality and consistency.
• Participating in design sessions, providing strategic and technical insights.
• Ensuring compliance with architecture, security, and scalability standards.
• Proposing improvements to optimize service flows and user experience.
• Documenting architecture, integration diagrams, and key processes.

Technical & Functional Experience: Proven experience as a ServiceNow CSM Architect with strong technical and functional knowledge, including designing CSM portals and integrating ServiceNow with external systems. Experience with Adobe or similar solutions, data flows, APIs, and service-oriented architectures (REST, SOAP). Excellent communication skills and advanced English proficiency.

What we offer: Join a talented team, enjoy an incredible working environment, and full remote work! If you're innovative and eager to grow professionally, this is your chance.

Location: Ideally Spain or Portugal.

If you're motivated and ready to make an impact, apply now!

We are committed to equality and non-discrimination, promoting diversity and inclusion in our team.