Field Service Specialist (m/f/d)- Spain Bilbao Area

Join Our Growth Journey!

As we continue expanding into Iberia, we invite you to shape the future with us!

oneservice is a global, independent leader in specialized services for life sciences, diagnostics, and medical technology. We are committed to delivering outstanding customer service on behalf of our partners. As an ISO 9001 certified company with offices in the USA, Germany, UK, and Switzerland, our mission is excellence in service.

To support our growth, we are strengthening our Field Service team in Spain in the Greater Bilbao Area. We are looking for a highly motivated and dedicated individual ready to travel and make an impact!

In this role, you will install, maintain, repair, and support advanced instrumentation across various high-tech platforms, covering hardware, software, and applications.

We are searching for enthusiastic individuals based in Spain & Portugal to join us in delivering exceptional service!

Key Responsibilities:

• Install, maintain, repair and support instruments on all levels HW, SW and applications
• Maintain and develop positive relationships with customers
• Assist in the development and maintenance of reference customers
• Assist in meeting/exceeding sales targets while maintaining high customer satisfaction
• Actively promote and sell Field Service products
• Utilize the oneservice Mobile Solution to input and provide information that will increase effectiveness
• Utilize all available tools such as Service Reports, Spare Part & Service Manuals, Partner Service Information, internal service information etc.
• Give active feedback to Sales, Global Product Support and your team/management
• Manage effective available time and resources
• Very good ability to document
• Provide cross-border/district/region support when required
• Positively represent oneservice in front of the customer, be a good example!
• Ability to lift up to 50 lbs.

Qualifications:

Education

• Technical and/or Scientific degree/education in Electronics, Engineering or Life Sciences and reasonable product knowledge within the Life Science, Diagnostics or Medical Equipment industry /markets preferable, Automation experience

Experience

• Min of 3 years’ service and support experience in a comparable position within the after-sales service business in the Life Science, Diagnostics or Medical Equipment industry/markets, or equivalent experience maintaining instrumentation in the above fields
• Proven work experience in developing customer relationships
• Minimum commercial skills
• Valid driver’s license and Passport and willingness to travel, national and internationally

Skills

• Very good written and verbal English language communication skills
• Good interpersonal skills
• Ability to work both independently and in a structured working environment
• Supervisory Responsibilities: Does not supervise employees

Travel

• Field-based with regular travel requirements

Our team and our offer

Benefit from the diverse possibilities of an expanding international company.

Work in a highly motivated, open and friendly environment both independently and in a team.

We want to drive change in our industry instead of just reacting to it. That's why we invite you to take on new challenges, test your own ideas and celebrate successes.

You can expect a very varied and responsible task in a highly innovative and familiar environment.

Ready to join an inspiring journey? Apply today!