Api Optimization Manager

Emerging Travel Group is a global travel-tech company operating in over 220 source markets since 2010.

We develop advanced online booking platforms for clients ranging from individual tourists to travel agents and corporate clients.

Our solutions help hoteliers showcase their accommodations, increasing visibility and attracting more customers. We are seeking a detail-oriented API Optimization Manager to manage complex API integrations and technical troubleshooting.

This role is essential for maintaining our direct supply connectivity by optimizing switch platforms, managing connectivity feeds, and supporting chains post-LIVE to maximize performance.

The ideal candidate will collaborate with Chain Account Managers and internal teams to enhance traffic optimization, manage bans, and ensure contractual obligations are met. This is a remote position.

Responsibilities:

1. Assist with API integrations and troubleshooting to ensure seamless technical connections with switch platforms like SynXis and Derbysoft.
2. Optimize switch platforms by identifying areas for improvement in integration and performance.
3. Collaborate with internal teams, including Chains and Connectivity teams, to improve traffic and direct supply connection effectiveness.
4. Manage feed configurations to ensure proper setup and functionality.
5. Monitor performance metrics, provide reports and insights to leadership.
6. Support the Chains team in optimizing L2B ratios for better conversion.
7. Ensure correct distribution according to contractual obligations, monitor feeds, and apply bans or adjustments as needed.
8. Troubleshoot connectivity issues and provide technical support.
9. Maintain documentation on feed management, troubleshooting, and best practices.

Requirements:

• At least 1 year of experience in API integrations and troubleshooting within a wholesaler/OTA environment.
• Strong analytical skills and experience in market analysis and strategy development.
• Basic understanding of switch platforms like SynXis and Derbysoft.
• Detail-oriented with accuracy in feed management and optimization.
• Good communication skills for effective collaboration.
• Ability to work independently, manage multiple priorities, and adapt to a fast-paced environment.
• Fluent in English.
• Knowledge of travel distribution systems or channel management is a plus.

We offer flexible schedules, remote work opportunities, training programs, and employee benefits such as hotel and travel discounts, extra days off, and language courses.

This is a full-time, associate-level position in the IT Services and Consulting industry.