L3 Support Engineer

Our goal is to strengthen the brand in Spain. We are looking for an expert to work as a Senior Software Developer / L3 Support Engineer.

In a typical day, you would:

1. Be responsible for troubleshooting all L3 cases for complex products and platforms, including identifying the cause, resolving issues, testing, and generating patches.
2. Work on the container deployment flavor of the product, which is recently released.
3. Collaborate closely with L2 support, development, and delivery teams to analyze, debug, and resolve product issues.
4. Assist peers in R&D with your strong sense of commitment and ownership to drive tasks to closure, utilizing decisive verbal and written communication skills and courtesy.

Job requirements:

• Good programming skills in any language (Java, Python, Shell scripting) with understanding of objects, Linux, Unix scripting (Bash).
• Troubleshooting skills.
• Knowledge or willingness to learn virtualization and containerization technologies (Docker & Kubernetes).
• Experience with CI/CD tools such as Jenkins, GitHub Actions, Ansible.
• Fluent in English.

Preferred qualifications:

• Knowledge of telecom protocols like Diameter, Radius, SOAP/HTTP, SMPP, Web Services, REST architecture.
• Good networking knowledge: protocols, distributed systems, network security, high availability.
• Experience in software product/solution testing (functional, system, performance).
• Experience with testing tools like Seagull, J-Meter, SOAP UI.
• Knowledge of Web Services (SOAP/HTTP), XML, JMX, JDBC, JMS, LDAP, Java Security.
• Working knowledge of databases such as Oracle, MySQL.
• Understanding of High Availability Systems (HA).
• Familiarity with SDLC in an Agile environment.

If you are fluent in English, based in Spain, and meet these qualifications, we encourage you to apply. Only candidates who meet these requirements will be considered.

Interested in learning more?

Apply now and accelerate your career!

HCLTech is a global technology company from India, helping businesses reinvent for the digital age. We provide end-to-end services across industry verticals to leading companies, including 250 of the Fortune 500 and 650 of the Global 2000.

• If you have a valid disability certificate, please contact us.

We value diversity and inclusion as core principles. We aim to attract, develop, and retain diverse profiles, considering diversity a key driver of innovation. We welcome and support all individuals, fostering an inclusive environment.

HCLTech is an equal opportunity employer. All qualified applicants will receive consideration regardless of age, ancestry, gender identity or expression, disability, veteran status, race, religion, or other protected characteristics.