Business Analytics Expert

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• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

1. Provide business insight through metrics, reporting, and variance analysis from in-depth analysis.
2. Prepare, develop, and analyze daily, weekly, monthly reports and presentations on Key Performance Indicators and other key statistical data in a call center inbound / customer service programs.
3. Perform market analysis to support business decision-making.
4. Run and analyze reports with recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.
5. Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improvement.
6. Analyze and present relevant data in easy-to-understand formats or dashboards, automate files to aid timely decision-making, provide insights and recommendations, and optimize processes.
7. Be detail-oriented, independent, proactive, and able to work under pressure to meet deadlines.
8. Perform other duties as assigned by management to support the effective implementation and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

1. Candidate must possess at least an Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any field.
2. Preferably with 2 years of relevant work experience.
3. Extensive practical knowledge in importing data for report software, spreadsheets, Tableau, Power BI, pivots, formulas, graphs, and flowcharts.
4. Proven experience overseeing the design, development, and implementation of contact centre operations.
5. Ability to prioritize and complete tasks under tight deadlines.
6. Flexible and adaptable to various business models and projects.
7. Excellent verbal and written communication skills in English and the supporting market's language.