Developer Support Engineer

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Get to know Okta

Okta is The World’s Identity Company. We enable secure and flexible access, authentication, and automation for any technology—anywhere, on any device or app. Our Cloud solutions help transform digital security and growth.

At Okta, we celebrate diversity and are looking for lifelong learners who can bring their unique experiences to improve our team. Join us in building a world where Identity belongs to you.

Auth0 (by Okta) is our authentication and authorization platform designed for developers. Our mission is to secure identities worldwide, fostering innovation through teamwork.

We seek individuals with technical support experience to provide support services for the Auth0 SaaS solution. This role involves working closely with customers to resolve issues and maintain relationships, requiring passion and energy in a fast-paced environment.

Responsibilities

• Support and maintain customer implementations of Auth0 SaaS, resolving technical and non-technical issues promptly.
• Own customer issues from troubleshooting to resolution.
• Manage support tickets to meet or exceed customer expectations.
• Build strong relationships with clients to ensure high satisfaction.
• Work in a dynamic support team, exceeding customer expectations.
• Use your technical skills to solve complex problems and promote best practices.
• Create documentation for support processes and troubleshooting.
• Report bugs and collaborate with Engineering on product issues.
• Coordinate with other departments to ensure customer success.

Requirements

• 2+ years in technical support or software development, or 2-5 years as a business / technical analyst in software projects.
• Strong analytical and problem-solving skills.
• Self-motivated to learn complex concepts quickly.
• Ability to handle multiple tasks efficiently.
• Customer-focused attitude and excellent communication skills.
• Proactive in identifying and solving potential issues.
• Commitment to continuous improvement.

Technical Domain Focus

• Knowledge of software development fundamentals and architectures.
• Understanding of HTTP, encryption, and security concepts.
• Familiarity with authentication and authorization protocols such as OAuth2, OIDC, SAML, LDAP, etc.

Shifts

• Potential rotation for weekend and on-call shifts to ensure 24 / 7 support.

What you can look forward to as a Full-Time Okta employee!

• Making a social impact.
• Developing talent and fostering community at Okta.

We offer a flexible work environment with tools and benefits to support your success. Roles may require travel for onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, or other protected status. We accommodate applicants with disabilities upon request.

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