Service Coordinator

Join to apply for the Service Coordinator role at SEAT CODE .

At SEAT CODE, we thrive in a dynamic, start-up environment where innovation and collaboration are key. We're looking for a passionate and driven HOLA Support Service Coordinator to join our team.

Responsibilities :

• Service Governance : Ensuring full continuity of support processes end-to-end and adherence to best practices.
• Service Operations and Delivery : Overseeing daily operations, monitoring service performance, managing incidents, and ensuring service delivery according to SLAs.
• Incident and Problem Management : Coordinating responses to incidents, facilitating stakeholder communication, and escalating critical issues as needed.
• Service Performance and Reporting : Monitoring, reporting, and creating dashboards to drive continuous improvement.
• Stakeholder Relationship Management : Acting as the main contact for stakeholders, ensuring high customer satisfaction.
• Team Coordination : Managing operative tasks and backlog for the support team.
• Level 1 Service Support : Providing incident management support for tickets related to websites and eCommerce platforms.

What we offer :

• Remote work within Spain.
• Social benefits of 2.200€ per year.
• Training budget of 2.000€ per year.
• Healthy snacks in the office.
• 26 days of vacation.
• Latest technology tools.
• Well-located offices.

Minimum Requirements :

Skills :

• Experience with Operations / Service Desk, ITSM, and ITIL v4; certification is a plus.
• Experience in agile environments.
• Knowledge of helpdesk tools, procedures, and protocols.
• Proficiency with Jira platform.
• Understanding of infrastructure and application technologies.
• Willingness to learn and improve continuously.
• Strong prioritization and efficiency skills.
• Proactive, customer-oriented mindset.
• Good teamwork and communication skills.
• Fluent in Spanish and English (spoken and written).

Additional Information :

• Seniority level : Associate
• Employment type : Full-time
• Job function : Information Technology
• Industries : Motor Vehicle Manufacturing and Software Development

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