Global IT Support Manager

Description : As a Level 1 Technical Support Agent, you will be the first point of contact for our Dutch customers seeking technical assistance. You will play a crucial role in resolving basic technical issues and providing guidance on our products and services, ensuring a seamless and positive customer experience.

Key Responsibilities :

• Customer Interaction : Respond to customer inquiries via phone or email promptly and professionally.
• Issue Resolution : Diagnose and troubleshoot basic technical issues related to specific products or services.
• Clear Communication : Provide customers with clear and concise instructions to effectively resolve issues.
• Documentation : Document all customer interactions and solutions provided in our support ticketing system.
• Escalation : Escalate unresolved issues to Level 2 support or relevant departments as necessary.
• Continuous Learning : Participate in training sessions and stay updated on product knowledge and technical solutions.
• Exceptional Service : Provide outstanding customer service by maintaining a positive, empathetic, and professional attitude.

Requirements :

• Language Skills : Native or bilingual level of Dutch.
• English Proficiency : Native or C1 level of English.

What We Offer :

• Permanente Contract : Enjoy job stability with us!
• Competitive Salary : €1,890 gross / month (€22,780 gross / year).
• Full-Time Hours : 38 hours per week, Monday to Friday, with shifts from 08 : 00 to 17 : 00 or 08 : 30 to 17 : 30.
• Hybrid Work Model : Enjoy the flexibility to work remotely after completing your initial training.
• In-Person Training : Comprehensive 100% on-site training at our Barcelona office.
• Training Schedule : From February 10 to February 14 from 08 : 30 to 17 : 30.
• Start Date : February 17th, 2025.

If you are an ambitious individual who enjoys engaging with customers, this is the perfect opportunity for you! At Foundever, we are committed to your growth! We support your training, family reconciliation, studies, or other professional activities—you set the limits!

Our Commitment to Your Development :

• Move Well : We provide training routines and practical advice to incorporate physical exercise into your daily life.
• Eat Well : Access to articles, ideas, recipes, and nutritional guides.
• Live Well : We support our employees in living better with tools for work-life balance, stress reduction, mindfulness, and mental health.
• Do Well : Our teams engage in charitable wellness activities that aim to make a positive impact in the world we live and work in.

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