Global Logistics Coordinator - DACH (m / f / d)

• Manage the sales order process through to billing using the SAP status reports ensuring that the corporate guidelines on the method of shipment are adhered to.
• Ensure that the sales orders are processed within agreed deadlines and that customers and the sales team are informed of delivery dates and any subsequent changes.
• Liaise with Sales and Technical Support to ensure that all deliveries are carried out in line with customer expectations.
• Liaise with Purchasing, Warehouse, Sales and Support to ensure timely dispatch of orders.
• Ensure that quotations are raised by the sales team for any order to be processed.
• Assist with the prompt resolution of customer queries and credit notes to aid the cash collection process.
• Ensure that all Sales Reps and / or customers receive a confirmation of order and that all details are checked to minimize errors in invoicing.
• Assist with customer complaints and warranties issues to ensure customer satisfaction.
• Ensure that subscriptions are invoiced timely and efficiently.
• Ensure that all issued information, whether written or verbal, is both accurate and authorized.
• Ensure that all work is carried out in accordance with the company’s quality system.
• Maintenance of comprehensive filing system in SAP.
• Archiving and disposal of aged records in accordance with company policy.
• Other duties as may be required by the Team Leader or Operations Manager.

EDUCATION / QUALIFICATIONS / EXPERIENCE / COMPUTER SKILLS :

• Ability to build and maintain relationships with key customers.
• Experienced in using SD, MM and Supply Chain SAP modules (R / 3 or HANA).
• Excellent communication skills, both verbal and written.
• Excellent PC skills including MS Office.
• Confidence to work on own initiative.
• Organized and thorough with good attention to detail.
• Ability to work under pressure.
• Need to be adaptable to meet the dynamic and changing needs of the business.

LANGUAGE :

• German and English (fluent written and verbal) is a pre-requisite.
• Any further language is a strong advantage.

OFFER :

• Competitive remuneration.
• Stable employment conditions – permanent contract.
• Ticket restaurants credit card.
• Modern office in an attractive location in Barcelona.
• International exposure in the organization.
• Home office – hybrid model.

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