Paid Ads Manager - Travel

Userguest is a Venture Capital-backed company providing innovative solutions to independent, boutique, hotel groups, and hotel chains. Our software helps hotels improve website performance and convert visitors into bookings. As we grow, we are seeking an SEM Account Manager to join our EMEA-based team.

Responsibilities:

• Communicate with customers via phone, email, and video calls to support and build relationships.
• Manage Google Ads campaigns and optimize existing accounts, implementing SEM best practices.
• Run Facebook paid campaigns based on client needs and strategies.
• Set up regular reporting and strategy calls with customers.
• Proficiently set up and troubleshoot conversion tracking pixels on Google Ads and Facebook.
• Deliver excellent customer experience through proactive engagement, following company guidelines.
• Act as the main point of contact during customer engagement.
• Identify customer challenges and suggest solutions.
• Serve as a trusted advisor and partner to customers.

Requirements:

• Proficient in English & French; Spanish is a plus.
• Self-motivated and comfortable working independently.
• Strong understanding of e-commerce technical concepts, including tracking solutions, Google Tag Manager, and website scripts.
• Exceptional organizational, presentation, and communication skills.
• Experience in hospitality technology and marketing is essential.
• Experience managing Google Ads and Facebook campaigns is a MUST.

Conditions:

• Salary: Competitive, depending on experience, plus stock options.
• Start Date: As soon as possible.
• Location: Remote.
• Contract: Full-time.