Professional Service Operation Specialist (all genders)

Professional Service Operation Specialist (all genders)

Join to apply for the Professional Service Operation Specialist (all genders) role at Lucanet

About Us

Lucanet is the CFO Solution Platform built for modern finance leaders to automate consolidation and financial planning, extended planning and analysis, disclosure management, ESG reporting, lease accounting, tax compliance and reporting, as well as banking and cash management. More than 5,500 companies around the world rely on our easy-to-use and out-of-the-box SaaS platform to help them lead with ease.

We are a team of game changers with 850+ people worldwide. Our culture of kindness and integrity encourages you to bring your whole self to work. We collaborate to create better software solutions and grow a better company. Lucanet is more than a place to work; we are a champion for continuous improvement, pushing boundaries, impacting industries, and growing careers.

The Role

We're looking for a dedicated Professional Services Operations Specialist to join our team and take ownership of our core operational system Kantata. This role offers the opportunity to shape and optimize core business systems while working with stakeholders across the organization to drive operational excellence in our Professional Services department.

What you'll do

• Drive technical and functional enhancement of our Salesforce and Kantata environments
• Act as Product Owner for Kantata, managing user stories, change requests, and stakeholder communication to improve efficiency and alignment with company goals
• Provide first-level support and training for system users, ensuring high adoption rates and data quality
• Collaborate with IT, Consultants, Team Leads, and Project Leads to optimize system usage and processes
• Analyze operational data to identify trends, opportunities, and areas for improvement
• Support Project and Team Leads in creating and maintaining accurate PS forecasts
• Lead continuous improvement initiatives for Kantata
• Partner with the Service Operations Manager on data-driven decision making

What you bring to the table

• University degree, preferably in Business Information Technology, Economics, or related field
• Minimum 1.5 years experience in operations, professional services, or similar role
• Hands-on experience with Salesforce and / or Kantata (strongly preferred)
• Strong reasoning skills with ability to translate data into actionable insights
• Excellent project management and organizational capabilities
• Proven track record of successful stakeholder management across all levels
• Outstanding communication and presentation skills in English
• Technical proficiency in business systems and data analysis tools
• Self-motivated with ability to work well alone while maintaining strong team collaboration
• Experience in process improvement and change management

Perks at work

• LucaFlex – We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities.
• Work from Abroad – Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country with the support from our partner Workflex.
• Sabbatical – Take the time you need for personal pursuits, family time, travel, or any other activities that suit you with our sabbatical options.
• Team Spirit – We value teamwork and celebrate our achievements. That’s why we take many opportunities to get together, learn together, and cherish our successes together.
• Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
• LucaNet Engage – Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue.
• LucaNet Do Good– As a company we want to give back and support you in taking the time to do some good, individually or as a team, with paid volunteer time.
• Health & Wellbeing – Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, mental health support, and counseling through our external partners.
• Generous leave policy – We encourage you to take time off to relax, travel, and recharge.
• Compensation & Company Pension Plan – We are committed to equal pay and supporting you for your future by offering a company pension plan and / or pension allowances.
• JobRad – Find your dream bike, with financial support from us.
• Discounts – Enjoy a whole bunch of discounts from our external corporate benefits partner.

Our Commitment to Diversity and Inclusion

Everybody’s different here and we like it that way. At Lucanet, we embrace the unique qualities of every person. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability statuses, you are welcome at Lucanet just as you are. Our recruitment process is solely based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates.

We recognize that every person brings a unique blend of skills and experiences. If you believe you will excel in this role, we want to hear from you – even if you do not check every box on the list. We only want to know why you are great for this role, so please avoid including your picture, age, and marital status in your CV.

Additional Information

Learn more about our DE&I journey and GDPR compliance via the provided links.

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