Salesforce Technical Lead

Omega CRM, a Merkle & Dentsu company, is a leader in developing Customer Experience services with over 20 years of experience in marketing technology and customer relationship management, focusing on innovation. We are seeking a Technical Lead.

MAIN TASKS:

1. Support sales and functional teams with technical knowledge, including solution design, estimation, and assumptions.
2. Assist the Project Manager / Delivery Manager in technical leadership, ensuring the platform meets project demands.
3. Identify and notify risks related to project profitability and technical management.
4. Ensure project scope, schedule, and costs are on track, alerting to deviations.
5. Guarantee technical objectives and compliance with quality standards.
6. Supervise effort estimations during testing phases.
7. Collaborate on project demos and ensure delivery of technical documentation.
8. Participate in technical team development, training, and mentoring.
9. Identify technical Up & Cross Selling opportunities and methodological improvements.
10. Contribute to Omega's community of practice with thought leadership.

REQUIRED EXPERIENCE:

1. At least 3 years of full lifecycle Salesforce.com implementation experience.
2. Experience as a Salesforce.com developer.
3. Knowledge of modules: Sales Cloud, Service Cloud, Marketing Cloud.
4. Familiarity with agile methodologies.
5. Proficiency in English.

WHAT WE OFFER:

• Permanent contract with flexible scheduling and support for work-life balance.
• Certification plan to enhance skills.
• Home Office options.
• Flexible retribution (public transport, meal tickets, etc.).
• Health insurance.
• Opportunities for professional growth and development.

About us:

Omega CRM, a Merkle Company, specializes in accelerating our clients' Business Experience (BX) through customer-centric solutions, technology, and data, enhanced by AI. As part of the largest Customer Experience Management (CXM) agency in Spain, we offer end-to-end solutions across media, creativity, content, technology, and strategy, with over 23 years of experience, 580+ professionals from 24 nationalities, and 2,500+ certifications. We operate across industries including Retail, Healthcare, Pharma, Real Estate, Education, Customer Service, eCommerce, Marketing, and Analytics. Our client satisfaction rating is 4.9/5, and we have received awards such as Salesforce Partner of the Year FY23 Iberia. We believe in growth through people, guided by our values: Talent, Flexibility, Commitment, and Together.

Position: Salesforce Technical Lead • Cartagena, Murcia, Spain