B2b Customer Success Representative

The objective of this position is to maximize the profitability of our assigned Multibrand dealers across EMEA, to make the business relationship with them easier and to develop a professional bond with those dealers that will allow us to create a partnership in the long term.

You will play a key role in the relationship with a dealers portfolio, implementing and improving the ADVENTURE SPORTS GROUP EUROPE service model. For this, you will have the necessary information tools, media, support, and guidance to meet the dealers' expectations.

To do this, you will verify and confirm the order book of your assigned dealers at the level of product availability and discounts, ensure efficient on-time, in-full delivery of our products, and report on the appropriate performance indicators.

Success in this role requires a clear vocation for customer service, proactivity in addressing all aspects that affect a dealer beyond an order, willingness to change ways of working, enthusiasm for learning, and empathy to create and cultivate social relationships.

The company will support you with training and coaching resources, and your managers and team will assist with action plans and regular meetings.

This position reports to the Customer Success Manager and offers the flexibility to work from your home office or from our Barcelona office.

As the B2B Customer Success Representative, you will have the opportunity to :

• Manage a portfolio of Multibrand dealers across EMEA.
• Manage the order book for the assigned dealer portfolio.
• Ensure customer satisfaction through high-quality service.
• Manage operational relationships with dealers and Sales Teams.
• Perform data analysis and generate statistics.
• Enter orders into the SAP system (ERP).
• Track and follow up on orders, liaising with the warehouse.
• Handle operational issues (refusals, returns, warranties, etc.).
• Accurately and concisely communicate information.
• Maintain and update the customer order database.
• Address dealer and sales queries promptly and effectively.
• Manage proforma processes.

You have :

• Customer service experience in fast-moving consumer goods, retail, fashion, or sports industries.
• Knowledge of SAP, Salesforce, Excel.
• Experience working with specific platforms and vendors' central systems.
• Experience in EDI environments.
• Digital and data-oriented skills : data consolidation, analysis, and processing.
• Knowledge of sales techniques and logistics management.
• Proactivity, rigor, and adaptability.
• Ability to work effectively with cross-functional teams.

You might also have :

• Proficiency in any other European language is a plus.

Sounds like you? Apply to this offer or contact us at (contact email), and our team will reach out to you in the coming days.

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